Jennifer Pouncy
Shreveport,LA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. I will like to apply my talent and skills with a reputable company.
Overview
26
26
years of professional experience
Work History
Supervisor
McDonald's Restaurant
05.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
General Manager
McDonald's Restaurant
03.2004 - 02.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Manager
McDonald's Restaurant
08.2003 - 03.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Purchasing Specialist
Christus Schumpert Health System
01.2002 - 05.2003
- Maintained complete documentation and records of all purchasing activities.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Communicated frequently with vendors to manage orders and verify revisions on purchase orders.
- Performed monthly reconciliation of open purchasing orders.
- Maintained documentation for all purchases.
- Worked with departments to find new and better items to fulfill diverse needs.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Central Supply Technician
Christus Schumpert Health System
09.2000 - 01.2002
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
- Worked and communicated with surgeons, adapting to expectations and providing quality goods and supplies on consistent basis.
- Verified clerical computations against physical count of stock to adjust errors in computations.
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- Posted supply status and receipt information to update activity register.
- Used identification tags, stamps and electronic marking tools to mark stock items.
- Cleaned and sterilized instruments, equipment and surfaces.
Material Distribution Clerk
Christus Schumpert Health System
03.1998 - 08.2000
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Coordinated storage locations and product movements.
- Collaborated with other departments on supply and quality issues.
- Processed and restocked returns.
- Uncovered and resolved errors with minimal oversight.
- Documented stock records and schedules accurately.
- Completed daily cycle counts and assisted with monthly audits.
- Tagged and shelve product using first-in, first-out storage scheme.
Education
No Degree - Nursing
Bossier Parish Community College
Bossier City, LAHigh School Diploma -
Green Oaks Performing Arts Academy
Shreveport, LA05.1997
Skills
- Quality Standards
- Training and Development
- Business Planning
- Policy Enforcement
- Supervising Employees
Timeline
Supervisor
McDonald's Restaurant
05.2021 - Current
General Manager
McDonald's Restaurant
03.2004 - 02.2021
Assistant Manager
McDonald's Restaurant
08.2003 - 03.2004
Purchasing Specialist
Christus Schumpert Health System
01.2002 - 05.2003
Central Supply Technician
Christus Schumpert Health System
09.2000 - 01.2002
Material Distribution Clerk
Christus Schumpert Health System
03.1998 - 08.2000
No Degree - Nursing
Bossier Parish Community College
High School Diploma -
Green Oaks Performing Arts Academy