Jennifer Powell
Seffner,FL
Summary
Knowledgeable Practice Manager offering more than 5 years of experience. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Practice Manager
IVX Health
11.2023 - Current
- Partners with Regional Operations Director to oversee the day-to-day operations of multiple centers within three markets
- Engages with clinical and non clinical staff to promote positive morale and achieve business goals
- Collaborates with Business Development Managers to promote patient growth and strategy
- Oversees and provides support to front desk coordinators at market level
- Identifies and focuses on trends within the markets' referrals and encounters.
CENTER MANAGER
Medexpress Urgent Care
03.2022 - 11.2023
- Managed business, clinical, and financial operations of the center through managing workflows, budgets, scheduling, and other items as needed for multiple centers
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage
- Identified nurses' and staff training needs and devised training programs to close gaps
- Completed staff scheduling per company labor model.
Call Center Manager
Quality Carriers
03.2018 - 02.2022
- Received initial intake report to create claim and assigned claim to appropriate adjuster
- Acted as a liaison between claims and IT to receive updates on phones and systems
- Prepared reports and analyzed call center data to continuously improve processes
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
- Communicated with all the necessary departments for major emergencies.
TELEMETRY TECH / CERTIFIED NURSING ASSISTANT
Florida Hospital
06.2012 - 03.2018
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
- Completed EKGs and ECG's
- Observed, analyzed, and interpreted cardiac rhythms for up to 100+ patients per shift.
CUSTOMER SERVICE CLERK
Pasco County Tax Collector
04.2014 - 08.2016
- Verified application completion, processed forms, and collected fees for licenses
- Administered operational tests to license applicants and graded scores to assess suitability for granting approval
- Reviewed application documentation and historical records to determine eligibility for licensure, assess potential liabilities, and evaluate any additional steps or information needed
- Worked effectively with general public to obtain information and educate about steps required.
Education
BBA - Business Administation
Columbia Southern University
Orange Beach, AL12.2025
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL05.2007
Timeline
Practice Manager
IVX Health
11.2023 - Current
CENTER MANAGER
Medexpress Urgent Care
03.2022 - 11.2023
Call Center Manager
Quality Carriers
03.2018 - 02.2022
CUSTOMER SERVICE CLERK
Pasco County Tax Collector
04.2014 - 08.2016
TELEMETRY TECH / CERTIFIED NURSING ASSISTANT
Florida Hospital
06.2012 - 03.2018
BBA - Business Administation
Columbia Southern University
High School Diploma -
Wesley Chapel High School
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