Jennifer Powell

• I answer inbound calls for beneficiaries and providers, look up claims and referral and provide status, provide eligibility and benefits of the health coverage with Humana Military (Tricare).
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exceeded performance metrics consistently
• Update demographics
• Help change PCM
• Schedule Appointments
• Create referrals
• Claims
• Locate Providers
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• I answer inbound call from provider and look up medical insurance claims, appeals, disputes, and authorization.
• I provide the reason for the denial if it is denied.
• Provide notes in the case so if the call back about the same claim the other agent can look up my notes.
• Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
• Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.

• I answer inbound calls and help customers with what they are calling in for.
• Check to ensure that appropriate changes are made to resolve customers' problems.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Greeted guests, promoted specials, and took orders.

• Operated the cash register with accuracy, ensuring proper handling of transactions.
• Kept workplace clean and organized in line with restaurant policies.
• Maintained a clean and organized workspace, adhering to strict sanitation standards.
• Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
• Prepared and served hot and cold sandwiches based on customer preferences.
• Restocked and rotated stock in display case to mitigate stock loss.
• Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
• Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
• Streamlined sandwich-making process to reduce wait times for customers.

• Communicated with parents and/or guardians about daily activities, behaviors, and related issues.
• Developed strong relationships with families, providing regular updates on child progress and establishing trust.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Provided activities and opportunities, appropriate to the developmental levels of the children, that encouraged curiosity, exploration, and formulation of problem-solving skills.
• Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

• Greeted guests, promoted specials, and took orders.
• Increased speed of service through effective multitasking and time management skills.
• Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
• Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
• Prepared and presented food in compliance with health and safety guidelines.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Maintained clean and sanitary work station, contributing to hygienic dining environment.
• Operated cash register and handled transactions accurately, ensuring smooth checkout process.

• Collaborated with team members to maintain a smooth workflow during busy hours.
• Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
• Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
• Executed sandwich artistry duties with very low occurrence of errors.
• Optimized food storage procedures, minimizing waste and reducing costs.
• Conducted regular quality checks for ingredients, maintaining high standard of products offered.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Accurately operated cash register to process customer payments.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Prepared salads, soups and sandwiches for customers.