Jennifer Powell-Crumrine
Cincinnati,OH
Summary
Customer Service Lead at Pension Corporation of America with expertise in employee training and process optimization. Demonstrated ability to enhance customer experiences through effective communication and problem-solving. Strong focus on team collaboration and adherence to service standards. Proficient in Microsoft Office Suite with a commitment to continuous improvement.
Overview
18
18
years of professional experience
Work History
Customer Service Lead
Pension Corporation of America
Cincinnati, USA
06.2022 - Current
- Developed comprehensive training materials for new employee onboarding initiatives.
- Enhanced customer service processes through team leadership and strategic improvements.
- Delivered knowledgeable and friendly assistance for routine inquiries and complaints.
- Consulted with customers to assess needs and resolve concerns effectively.
- Ensured compliance with company policies regarding customer service operations.
- Implemented customer service policies to elevate quality of customer experiences.
TES
St. Joseph’s Orphanage
Cincinnati, USA
10.2012 - 08.2015
- Executed daily responsibilities with precision and efficiency.
- Collaborated effectively with diverse teams to resolve product and service issues.
- Partnered with cross-functional teams to drive project success.
- Received recognition from management for delivering exceptional customer service.
- Operated machinery in compliance with safety regulations.
Receptionist/Legal Assistant
Finney, Stagnaro, Saba, & Patterson
Cincinnati, USA
03.2007 - 09.2008
- Created welcoming atmosphere by greeting clients and visitors promptly.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Scheduled appointments and maintained comprehensive calendars for attorneys and staff.
- Organized incoming mail and documents for efficient distribution across departments.
- Coordinated inventory of office supplies, ensuring timely orders of necessary items.
- Answered incoming calls, took messages, and transferred calls effectively.
- Executed accurate data entry tasks into multiple computer systems.
- Provided administrative support through typing letters, filing documents, and document scanning.
Education
Certification - 7-12 Integrated Social Studies
Xavier University
Cincinnati, Ohio03.2010
Bachelors of Art - History
University of Cincinnati
Cincinnati, Ohio03.1999
Skills
- Microsoft platforms and Office Suite
- Customer service excellence
- Employee training and development
- Team leadership and collaboration
- Effective communication skills
- Problem solving strategies
- Attention to detail
- Time management techniques
- Telephone etiquette proficiency
- Training material updates and revisions
- Interdepartmental communication skills
- Professional demeanor and positivity
- Google platforms proficiency
- Various phone systems expertise
- Typing proficiency
- Office equipment usage
Timeline
Customer Service Lead
Pension Corporation of America
06.2022 - Current
TES
St. Joseph’s Orphanage
10.2012 - 08.2015
Receptionist/Legal Assistant
Finney, Stagnaro, Saba, & Patterson
03.2007 - 09.2008
Certification - 7-12 Integrated Social Studies
Xavier University
Bachelors of Art - History
University of Cincinnati
Similar Profiles
Nidhi VijNidhi Vij
IT Infrastructure Project Management Manager at Science Applications International Corporation (SAIC) under contract to Pension Benefit Guaranty Corporation (PBGC)IT Infrastructure Project Management Manager at Science Applications International Corporation (SAIC) under contract to Pension Benefit Guaranty Corporation (PBGC)
Veronika ClareyVeronika Clarey
Executive Assistant at Pension Insurance CorporationExecutive Assistant at Pension Insurance Corporation
Othmane LouardyOthmane Louardy
IT Support Specialist at Pension Benefit Guaranty CorporationIT Support Specialist at Pension Benefit Guaranty Corporation
Zach RebennackZach Rebennack
Data Analyst at 80 Acres Urban AgricultureData Analyst at 80 Acres Urban Agriculture
Charline SergentCharline Sergent
Executive Assistant at Dodds Heating and Cooling D/b/a Aire ServExecutive Assistant at Dodds Heating and Cooling D/b/a Aire Serv