Jennifer Powers
Ecorse,MI
Summary
Life enrichment professional with proven ability to design and implement dynamic programs that foster community and individual growth. Known for strong focus on teamwork and achieving impactful results. Recognized for adaptability and reliability in meeting changing needs, with expertise in team leadership and activity coordination.
Overview
20
20
years of professional experience
Work History
Life Enrichment Director
American House Senior Living Communities
Westland, MI
01.2024 - Current
- Planned and executed engaging activities for all residents, including arts and crafts, sports, games, and team-building exercises
- Created a positive and inclusive environment where participants felt comfortable trying new things and expressing themselves creatively
- Organized off-site excursions or field trips to provide unique experiences outside of regular program offerings
- Maintained inventory of supplies needed for various activities, ensuring availability when needed
- Encouraged teamwork through group-oriented games that fostered cooperation, communication, problem-solving skills among participants
Intake and Housing
Samaritas
10.2022 - 01.2024
- Locate affordable housing opportunities for those residing in the shelter, answer phones, direct calls, complete intake screenings, assist in setting up rooms for new residents
- I transferred to Westland Center in June 2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Group Home Manager
Samaritas
Monroe, MI
10.2022 - 06.2023
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Mentored and coached staff to improve performance and interactions with residents.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
- Assisted residents with basic hygiene and healthcare needs.
- Cultivated a positive living environment by organizing social events and outings designed to foster camaraderie among residents.
- Organized entertaining recreational activities for home while staying within monthly budget.
Front Desk Receptionist
Dr. Shelia Ray
Southgate, MI
02.2022 - 10.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Shift Supervisor
Starbucks
Dearborn, MI
10.2005 - 01.2009
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
Education
High School Diploma -
Roosevelt High School
Wyandotte, MI06.1995
Skills
- Management
- Sales
- Shift Management
- Merchandising
- Inventory management
- Public relations
- Customer service
- Leadership
- Problem management
- Retail sales
- Sales Goals
- Communication skills
- Cash handling
- Effective collaboration and interaction
- Recruiting and hiring
- Records management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Team leadership
- Decision-making
Accomplishments
- Achieved a higher number of participants by completing interest surveys and tailored the calendar based on those results.
- Supervised team of twelve staff members.
- Awarded “Starbucks Shift Supervisor of the Great Lakes Region" in the year 2007.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Personal Information
Work Permit: Authorized to work in the US for any employer
Groups
Girl Scouts of Southeastern Michigan, 09/01/18, Present, Lifelong Girl Scout and current Scout Leader and community liaison.
Timeline
Life Enrichment Director
American House Senior Living Communities
01.2024 - Current
Intake and Housing
Samaritas
10.2022 - 01.2024
Group Home Manager
Samaritas
10.2022 - 06.2023
Front Desk Receptionist
Dr. Shelia Ray
02.2022 - 10.2022
Shift Supervisor
Starbucks
10.2005 - 01.2009
High School Diploma -
Roosevelt High School
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