Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic

Jennifer Preservati

Pascoag,RI

Summary

Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.

Overview

25
25
years of professional experience

Work History

Director of Operations

BeeHive Pros, LLC
01.2025 - Current
  • Oversaw daily operations including customer service, dispatching, invoicing, marketing, and HR for a growing multi-trade contractor
  • Led successful expansion to Martha's Vineyard, managing logistics, staffing, vendor partnerships, and coordinating a ribbon-cutting launch event
  • Designed and managed internship program with 12 Northeastern University students, developing curriculum, providing hands-on training, and mentoring career growth—resulting in multiple intern transitions to full-time roles
  • Transitioned company from paper invoicing to Knowify software, enhancing workflow tracking and departmental efficiency
  • Trained all field technicians on Knowify mobile app for residential and commercial projects, significantly boosting field productivity and accuracy
  • Spearheaded internal software development, redesigned company website, and launched customer portal with online payment system for BeeHive Memberships
  • Utilized AI tools to improve customer communication and technician work order receipts, enhancing operational efficiency and service quality
  • Collaborated with software developers to integrate AI capabilities into proprietary software systems
  • Built partnerships with vendors and supply houses, helping company achieve Diamond Dealer status with major manufacturers
  • Assisted in securing Mass Save certification and launched financing programs for residential and commercial customers to increase accessibility
  • Expanded commercial client base by onboarding two major property management groups managing 11+ properties, alongside other high-value accounts
  • Reduced unnecessary spending by over $50K annually by identifying and eliminating low-impact tools, subscriptions, and marketing programs
  • Delivered weekly revenue and budget reports to ownership to support informed financial decision-making
  • Achieved over 50% growth in contractor service revenue within the first seven months
  • Managed all operational and administrative functions independently during a period of rapid growth without dedicated support staff

Director of Operations

GEM Plumbing & Heating, LLC
01.2023 - 01.2025
  • Developed and executed operational strategies aligned with long-term business goals, driving measurable growth
  • Oversaw multiple departments, ensuring operational efficiency and quality across functions
  • Led process improvements and change management initiatives with significant positive impact on productivity and cost savings
  • Managed budgets and KPIs to optimize resource allocation and meet target outcomes
  • Mentored and developed teams to foster high performance and continuous improvement culture
  • Implemented innovative solutions to address complex operational challenges and achieve strategic objectives

Sales Manager – Home & Commercial Services

GEM Plumbing & Heating, LLC
01.2020 - 01.2023
    • Directed strategic sales plans, achieving over 40% annual growth in 2020 and 2021
    • Implemented a sales tracking system, improving process efficiency and sales analytics
    • Mentored new sales representatives, boosting team performance and goal attainment
    • Established Sales Coordination department, facilitating consistent sales growth and streamlined client management
    • Organized RI Home Show participation, increasing brand visibility and market share
    • Designed client-focused plans incorporating strategic discounts and promotions
    • Analyzed market data and KPIs to optimize sales strategies and profit margins

Marketing Manager

GEM Plumbing & Heating, LLC
01.2018 - 01.2020
    • Led multi-channel marketing initiatives, driving brand awareness and positioning
    • Achieved 240% sales revenue growth in 2019 through strategic campaigns
    • Managed $1.2M marketing budget, leveraging data-driven insights to capture business opportunities
    • Boosted online engagement by 106% with effective SEO/SEM and social media efforts
    • Directed comprehensive rebranding initiatives to enhance company image and drive sales
    • Coordinated internal communications to align product offerings with market needs

Senior Marketing Coordinator – Surgical Education Program

Beckon Dickinson
01.2007 - 01.2018

Education

Master of Business Administration -

Johnson & Wales University
Providence, RI

Bachelor of Arts - Marketing, Computer Information Systems, Communications

Bryant College
Smithfield, RI

Skills

  • Strategic planning expertise
  • Workflow optimization
  • Budget management
  • Performance Monitoring
  • Effective leadership
  • Cross-Functional Collaboration
  • Business Development
  • Marketing Strategy
  • Data analysis
  • Budget development

Timeline

Director of Operations

BeeHive Pros, LLC
01.2025 - Current

Director of Operations

GEM Plumbing & Heating, LLC
01.2023 - 01.2025

Sales Manager – Home & Commercial Services

GEM Plumbing & Heating, LLC
01.2020 - 01.2023

Marketing Manager

GEM Plumbing & Heating, LLC
01.2018 - 01.2020

Senior Marketing Coordinator – Surgical Education Program

Beckon Dickinson
01.2007 - 01.2018

Master of Business Administration -

Johnson & Wales University

Bachelor of Arts - Marketing, Computer Information Systems, Communications

Bryant College

Certification

  • Healthcare Meeting Compliance Certificate
  • Certified Meeting Planner

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

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