Jennifer Prestridge

Manage a team of 20 to 30 associates in a training store; Complete the entire recruiting, hiring and training process of qualified candidates and follow up with their training and learning process and certify the associates in their selected job duty making sure that I am within the correct guidelines for my people quota; Train new MIT's in their career journey to completion to ensure that they could properly manage their own unit; Assist my training coordinator with new hires for the entire district to set a standard on policy and procedure before they enter their own store; Daily manager walkthrough conducted on equipment, lighting, plumbing, temperatures, sanitation and building structure to ensure that all are in proper working condition; Complete a daily, weekly and monthly self inspection to ensure the cleanliness of the unit. Complete scheduling for associates; Complete daily review of time entries and finalize payroll weekly; Attend monthly district and P&L meetings to compare results of the operating period; Order the truck (food and operating), and produce; Vendor check in and payments; Monitor all training and labor dollars spent to ensure that I am within the guidelines; Conduct a daily safe audit and commissary audit to ensure that food cost and cash are both within the expected guidelines; Adhere to state labor laws regarding minor aged associates; Assemble daily sales and paperwork; Making sure that all credit card tips are calculated properly and associates complete their end of shift duties to ensure a seamless shift change for all three shift blocks; Hold associates accountable when a policy or procedure is not followed or completed; Prepare a deposit run to the bank and change order for the safe; Monitor associates food safety practices and coach if need be; Follow up with any customer complaint and compliments; Conduct a daily shift huddle to start the day and set expectations; Monitor the community events to ensure that we are properly staffed and do not have any unexpected surges in business without the proper staffing; Additionally, be the main cook!

Recruit, hire and train new employees and develop a hiring plan for my manager reports; Developed a training model for new hires; Host crew meetings and management meetings weekly; Reconcile and process payroll for all staff; Develop a weekly schedule for all staff; Check in vendors and process billing for all invoices; Prepare bank deposits and complete daily paperwork; Manage inventory control and profit loss; Order inventory for the store; Achieve store budget requirements; Delegate daily job assignments and placements; Monitor sales goals vs actual sale and find solutions; Manager labor costs and scheduling cuts.

Empower and support co-workers through knowledge, confidence, trust and motivation so that they are ready to support and guide our customers in the best way possible; Coach the team to reach the high level of quality that we are looking for; monitor calls to make sure that they are reaching that high service level goal; Coach the coworkers to enure that they are following all policies and practices; Ensure that the coworkers the knowledge and access to all the tools and programs that are needed to provide true and accurate answers while servicing our customers; Work with third party staffing companies to fill temporary gaps in human resources and support business needs; Conduct one on one meetings with each coworker to access meeting their KPI's; Hold team meetings to address any new or updated information; Document coworkers as/if needed; Reconcile and process payroll; Assist our scheduling department on specific needs in scheduling and processing any time off, call offs or PTO; Accept transferred escalations from coworkers to help further assist escalated customers; Conduct training on deescalation knowledge and tactics for the escalation teams; Member of the diversity and inclusion support team for the office

Interview, train and hire new workers; Instruct new hires on techniques regarding the cleaning process and maintaining safety while on the jobsite; Meet coworkers on the job sites to assist with larger or more difficult cleaning bids; Identify correct job detail and provide a quote for bidding; Ensure 100% customer satisfaction by responding to inquiries in a timely manner; Maintain records and logs of work performed and materials used

Assist with hiring and training new crew members; Monitor cash intake and deposits; Research and record financial discrepancies in cash drawers; Complete crew schedules according to labor laws and costs; Monitor labor constantly throughout the shift; Cross train and and develop new crew members so that coverage for each shift is attainable; Monitor time punches and breaks according to state laws; Ensure that minors do not exceed the labor hours allotted; Handle customer complaints in a professional and timely manner; Manage the flow of kitchen staff to ensure that waste costs stay low; Complete inventory weekly to forecast future needs and place orders accordingly; Complete daily paperwork and admin work for each shift; Mentor crew members in applying effective sales techniques; Assist shift managers when needed; Contribute to store success by finding creative ways to maximize sales and implement time management skills

Recruit, hire, develop and train new hires for specific areas of the floor; Monitor sales trends and prepare food for the day based on sales trends; Order supplies, food and produce from vendors; Effectively manage labor costs through proper scheduling and staffing; Delegate tasks and assignments to staff and managers; Empower staff to maintain a high level of guest service; Assure that the staff maintains a clean and sanitary establishment and follows all safety and food safety protocols; Prepare bank deposits and cash drops as needed; Ensure that the store is opened on-time and games and machines are all up and running or scheduled for maintenance; Assist with setting up all birthday parties to ensure a smooth and fun family event; Hold staff meetings and management meetings to effectively exceed sales goals for the week; Coach and maintain the highest level of safety for entrance and exiting the building to ensure that children do not escape and that they leave with the adult that they entered the building with; Set pars and inventory goals for the upcoming week