Jennifer Pridemore
Marshfield,Missouri
Summary
Accomplished professional with a proven track record at Commonwealth Of KY, Cabinet Of Health & Family Services, excelling in customer service and administrative support. Expert in database maintenance and relationship building, significantly enhancing customer satisfaction and operational efficiency. Demonstrated ability to maintain composure and professionalism under pressure, leading to improved team performance and customer loyalty.
Overview
2023
2023
years of professional experience
Work History
Member Service Representative
Frankfort YMCA
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Administrative Assistant
Commonwealth Of KY, Cabinet Of Health & Family Services
03.2018 - 12.2022
- Answered multi-line phone system,.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Verst Group Logistics
03.2016 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under stress.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Presentation Academey
Louisville, KYNo Degree -
Eastern Kentucky University
Richmond, KYSkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Product recommendations
- Database maintenance
- Payment processing
- Workflow optimization
- Member account management
- Member onboarding
- Calm and professional under pressure
- Computer skills
- Microsoft office
- Administrative and office support
Timeline
Administrative Assistant
Commonwealth Of KY, Cabinet Of Health & Family Services
03.2018 - 12.2022
Customer Service Representative
Verst Group Logistics
03.2016 - 04.2018
Member Service Representative
Frankfort YMCA
High School Diploma -
Presentation Academey
No Degree -
Eastern Kentucky University