Jennifer Prindle
Cheyenne,WY
Summary
Well-qualified Customer Service Professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
23
23
years of professional experience
Work History
Librarian/Computer Lab Teacher
Laramie County School DIstrict #1
Cheyenne, Wyoming
02.2016 - Current
- Taught kids about library practices via individual and group instruction.
- Maintained equipment in good working order for school-wide use.
- Oversaw total library program, including media, catalog and instructional areas.
- Worked with teachers to provide kids with lifelong learning skills.
- Planned and implemented curriculum to teach up-to-date technology to 95 students.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Taught Typing, office 365 and Scratch coding languages according to age group and ability.
- Maintained inventory and upkeep for 75 educational devices and computers.
- Planned and implemented curriculum to teach up-to-date technology.
Seasonal Retail Customer Sales Associate
Kohl's
Cheyenne, WY
10.2019 - 02.2020
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
Customer Service Representative
Lincoln Electric System
Lincoln, NE
08.2011 - 01.2014
- Answered customer telephone calls promptly to avoid on-hold wait times
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with up to 5 calls in queue per minute
Ophthalmic Assistant
Dean Forgey, MD
Lincoln, NE
08.2002 - 01.2005
- Administered eye medications for dilation and treatment
- Operated and maintained ophthalmic equipment in alignment with safety procedures
- Obtained and recorded patient medical history, including prior surgeries, family medical issues and past ocular history
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies
- Completed and filed financial documentation for accounting purposes
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Handled 50 calls per day to address customer inquiries and concerns
Education
Associate of Science - Radiologic Technology
Laramie County Community College
Cheyenne, WY05.2022
Skills
- Customer service
- Customer Contact
- Sales
- Teamwork/ Collaboration
- Retail materials management
- Complaint resolution
- Credit card processing
- Order fulfillment
Timeline
Seasonal Retail Customer Sales Associate
Kohl's
10.2019 - 02.2020
Librarian/Computer Lab Teacher
Laramie County School DIstrict #1
02.2016 - Current
Customer Service Representative
Lincoln Electric System
08.2011 - 01.2014
Ophthalmic Assistant
Dean Forgey, MD
08.2002 - 01.2005
Associate of Science - Radiologic Technology
Laramie County Community College
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