Jennifer Proctor
Franklin,NC
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Prepared to take on new challenges and drive organizational objectives with enthusiasm. Attention to detail, combined with exceptional communication and project management skills, allows for effectively handling multiple tasks in fast-paced environments. Firmly believes in taking a proactive approach to identifying and addressing issues, preventing more significant problems, and ensuring satisfaction of both patients and staff members.
Overview
25
25
years of professional experience
Work History
Medical Assistant/Practice Specialist
Mission Health Care
12.2022 - Current
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- I work with Medicare & Medicaid recipients in a rural area.
- I input data in an electronic case note for documentation and then documented the patient in multiple computer applications/systems.
- I work with a complex health population.
- I often coached patients and gave them personalized health promotion, coaching, and wellness education handouts.
- I often had to use my knowledge of community health and social service agencies or additional community resources to help patients meet their needs.
- I used computer skills, my experience with Microsoft Word, Excel, and Outlook, and the ability to use a variety of electronic information applications/software programs, including electronic medical records, to perform daily tasks such as patient intake, prior approvals, medical histories, demographics, scheduling, and referrals.
- Using my exceptional oral and written communication skills, I formed relationships and built rapport with internal and external customers/ patients and stakeholders.
- Critical thinking, organization, and problem-solving abilities are a part of my everyday requirements.
- I manage medical records, including filing, organizing, and scanning documents into the ERS.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Lead Teacher
Trimont Christian Academy
04.2014 - 12.2022
- Planned and implemented different daily activities to enhance every student's overall development and growth.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Designed lesson plans for teaching staff and worked closely with the administration to ensure compliance with state curricula.
- I organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Shifted between formal and informal methods of teaching to keep students engaged.
- I modified lessons and curriculum to accommodate diverse learners.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Helped students explore concepts with engaging, learning-focused activities.
- I used my knowledge of community health and social service agencies and additional community resources to help families in need of services.
- I put my computer skills and experience with Microsoft Word, Excel, and Outlook to good use in the classroom.
Med-tech
Chestnut Hill
12.2005 - 08.2009
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high-performance standards, teamwork, and compassion.
- I used my oral and written communication skills to answer the patients' and their family's questions and assist with their concerns.
- I implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
- I followed appropriate disinfecting procedures to sterilize medical equipment.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- I work with Medicare & Medicaid recipients in a rural area.
- I input data in an electronic case note for documentation and then documented the patient in multiple computer applications/systems.
- I work with a complex health population.
- I often coached patients and gave them personalized health promotion, coaching, and wellness education handouts.
- I often had to use my knowledge of community health and social service agencies or additional community resources to help patients meet their needs.
- I used my computer skills with Microsoft Word, Excel, and Outlook to use various electronic information applications/software programs, including electronic medical records, to perform daily tasks such as patient intake, prior approvals, medical histories, demographics, scheduling, and referrals.
- Using my exceptional oral and written communication skills, I formed relationships and built rapport with internal and external customers/ patients and stakeholders.
- Critical thinking, organization, and problem-solving abilities are a part of my everyday requirements.
- I manage medical records, including filing, organizing, and scanning documents into the ERS.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Lead Supervisor
High Point Place
06.2000 - 12.2005
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high-performance standards, teamwork, and compassion.
- I used my oral and written communication skills to answer the patient's and their family's questions and assist with their concerns.
- I implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
- I followed appropriate disinfecting procedures to sterilize medical equipment.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- I work with Medicare & Medicaid recipients in a rural area.
- I input data in an electronic case note for documentation and then documented the patient in multiple computer applications/systems.
- I work with a complex health population.
- I often coached patients and gave them personalized health promotion, coaching, and wellness education handouts.
- I often had to use my knowledge of community health and social service agencies or additional community resources to help patients meet their needs.
- I used my computer skills with Microsoft Word, Excel, and Outlook to use various electronic information applications/software programs, including electronic medical records, to perform daily tasks such as patient intake, prior approvals, medical histories, demographics, scheduling, and referrals.
- Using my exceptional oral and written communication skills, I formed relationships and built rapport with internal and external customers/ patients and stakeholders.
- Critical thinking, organization, and problem-solving abilities are a part of my everyday requirements.
- I manage medical records, including filing, organizing, and scanning documents into the ERS.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- I educated my co-workers about proper safety procedures to prevent accidents and injuries.
- I learned each team members' role to offer skilled backup during shortages and high-volume periods.
- I recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Developmental Psychology
Liberty University
Lynchburg, VASkills
- Experienced Health and Wellness Coach
- Documentation Skills
- Experience with ERS
- Case Management for Extended Care
- Critical thinking, organization and problem-solving skills
- Experienced in Microsoft Word, Excel, Outlook and other Software Applications
- Patient-Centered Care
- Strong Verbal and Written Communication
- Relationship Building/ Interpersonal Skills
- Team Leadership
- Health Screening Management
- Effective Patient Flow Coordination
- Patient Data Privacy/ HIPPA Trained
Community Service
Church of God, Franklin, NC
December 1, 2005 - August 1, 2009
-Organized weekly community gatherings, providing supper and fostering fellowship among participants.
-Co-taught Bible lessons designed specifically for three- and four-year-olds, ensuring age-appropriate learning.
-Collaborated with team members to plan engaging lessons and activities each week, enhancing the learning experience.
American Red Cross, High Point, NC
June 1, 1992 - August 1, 1992
-Conducted outreach by calling individuals to schedule appointments, contributing to the organization's service goals.
-Organized the conference room for meetings, which included preparing paperwork, arranging snacks, and setting up seating for attendees.
Certifications
- CPR Infant, Children & Adult Certified, 03/01/23, Present
- Medical Assistant (MA), 06/01/20, Present
- Medical Technician (MT), 12/01/22, Present
Affiliations
- Liberty University Alumni
- The National Society of Leadership and Success (NSLS)
Languages
English
Native or Bilingual
Timeline
Medical Assistant/Practice Specialist
Mission Health Care
12.2022 - Current
Lead Teacher
Trimont Christian Academy
04.2014 - 12.2022
Med-tech
Chestnut Hill
12.2005 - 08.2009
Lead Supervisor
High Point Place
06.2000 - 12.2005
Bachelor of Science - Developmental Psychology
Liberty University
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