Jennifer Provost
Sacramento,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
In Home Attendant
New Beginnings for Exceptional People
07.2024 - Current
- Use QSP (QuickSolveplus) software to maintain records of services performed and condition of patients.
- Visited households to provide daily health care to patients.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Administered prescribed oral medications under written direction of physician or as directed by home care nurse.
- Provided essential companionship to patients, fostering emotional wellbeing through engaging conversations and activities.
In Home Attendant
Trinity Care SLS
05.2023 - 07.2024
- Visited households to provide daily health care to patients.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted patients in dressing, bathing and grooming.
- Administered prescribed oral medications under written direction of physician or as directed by home care nurse.
Billing/Collections Specialist
DMSCO, Inc
02.2018 - 06.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving disputes related to billing issues.
- Improved cash flow with consistent follow-up on outstanding invoices and payments.
- Successfully negotiated settlements on past-due accounts while preserving positive relationships between company clients.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Logged charges and payments within Epic system.
- Collaborated with insurance companies to expedite claims processing and secure timely reimbursements.
Billing/Collections Specialist
Montage Medical Group
06.2016 - 09.2017
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
Education
High School Diploma -
John Hardin High School
Elizabethtown, KY06.2007
Skills
Compassionate Caregiving
Detailed Oriented
Professional Demeanor
Strong Communication
Multitask Management
Patient Billing
Insurance Verification
Claim submission
Timeline
In Home Attendant
New Beginnings for Exceptional People
07.2024 - Current
In Home Attendant
Trinity Care SLS
05.2023 - 07.2024
Billing/Collections Specialist
DMSCO, Inc
02.2018 - 06.2020
Billing/Collections Specialist
Montage Medical Group
06.2016 - 09.2017
High School Diploma -
John Hardin High School
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