Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer Pruett

Ocala,FL

Summary

Meticulous records Specialist responsible for reviewing, redacting, and maintaining law enforcement records according to FL State Statute. Collaborated with supervisors, deputies, court clerks and attorneys to understand scope of data entry tasks, correct errors and improve standard operating procedures. Steadfast in fulfilling Public Records requests according to the FL State law for governing Public Records in regard to Law Enforcement Offices.

Overview

25
25
years of professional experience

Work History

Records Technician

Ocala Police Department
03.2025 - Current
  • Strong attention to detail, and maintain a high level of accuracy in documenting in all agency platforms.
  • Maintain accurate client records in accordance with agency policies and procedures.
  • Actively participate in staff meetings, discussing and implementing best practices according to FL Public Records Law.
  • Perform data entry tasks with accuracy and speed.
  • Review files, records, and other documents to obtain information or respond to requests.
  • Type, format, and edit correspondence and other documents.
  • Maintain records of member interactions, transactions, comments, and complaints.
  • Process workload accurately, according to established guidelines and timelines.
  • Proficient in utilizing technology platforms and software to streamline daily processes.
  • Kept abreast of changes in industry regulations regarding privacy legislation.
  • Followed safeguards against unauthorized access to sensitive files, preserving the integrity of proprietary data.
  • Forwarded Public Records requests requiring review to Support Services or Professional Standards departments to obtain instructions for subsequent document resolution.
  • Meticulously follow company-wide records retention policies, ensuring consistency across departments.
  • Received and categorized incoming Public Records Requests and Records information requests to begin document processing sequence.
  • Invoiced Public Records requestors for completed information requests.
  • Logged Freedom of Information Act (FOIA) requests and verified eligibility of documents for release to requestors.
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Engaged in communications with internal partners and identified document-related issues that required interdepartmental cooperation.
  • Contacted document requestors and obtained additional information required to process document requests.
  • Distributed completed document packages to other FL Law Enforcement Agencies using United States Postal Service certified mail delivery service.
  • Provided exceptional customer service when assisting staff in locating necessary documentation for Public Records requests or addressing inquiries about record-keeping procedures.
  • Ensured compliance with industry regulations by following retention schedules of record storage and disposal practices.
  • Followed confidentially regulations to maintain privacy.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Assisted with data entry, and answering incoming calls as required.
  • Provided excellent customer care by responding in a timely and professional matter to inquiries and requests for information, both in person and through our Police Departments software.

Administrative Assistant

TDC Athlectics
07.2001 - 05.2023
  • Assisted in managing office activities for the sports department, including billing, scheduling, data entry, and preparation of reports.
  • Processed registration forms, athlete documentation, and eligibility records.
  • Assisted with management for athletic teams, promoting events, scores, and team achievements.
  • Supported coaches and staff with daily administrative tasks such as phone calls, emails, and paperwork.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee records or submitting time-off requests per company policy guidelines.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and maintaining secure filing systems.

Real Estate Broker

EXp Realty, LLC
02.2020 - 11.2022
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained daily calendars, set appointments with clients.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Conducted competitive market analysis to determine optimal pricing for properties.
  • Arranged for inspections and surveys of sold properties.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
  • Assisted clients in staging their homes for sale, resulting in quicker sales and often above asking price.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Generated new leads through strategic prospecting efforts, including cold calling, door knocking, and community events participation.
  • Resolved complex issues during transactions, ensuring client satisfaction and maintaining integrity of deal.
  • Utilized advanced CRM tools to manage client interactions and stay organized, enhancing client communication.
  • Enhanced online visibility of properties with innovative marketing strategies, reaching wider audience.
  • Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
  • Organized and hosted open houses to generate interest and expedite sale of properties.
  • Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
  • Implemented referral program that significantly increased new client acquisition through satisfied customer endorsements.
  • Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
  • Developed strong relationships with mortgage lenders, facilitating smoother financial transactions for clients.
  • Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
  • Maintained up-to-date knowledge of real estate laws and regulations, ensuring compliance in all transactions.
  • Stayed current on industry trends and market fluctuations by attending professional development courses, conferences, and networking events.
  • Verified sales compliance with local governmental regulations, environmental standards and industry good practices.
  • Monitored contract execution to verify complete fulfillment of terms.

Home Educator

Self-employed
12.2007 - 03.2020
  • Managed a structured learning environment, establishing clear expectations and routines for optimal productivity.
  • Assisted my daughters through tailored instruction and additional resources to ensure their success in their education.
  • Served as a mentor, providing one-on-one guidance.
  • Utilized effective behavior management strategies to maintain a focused and productive learning environment.
  • Prepared students for standardized testing by reviewing key concepts regularly throughout the year.
  • Cultivated critical thinking skills among students through inquiry-based lessons and problem-solving activities.
  • Collaborated with fellow Home Educators through the Florida Parent Educators Association (FPEA) and the Home School Legal Defense (HSLDA) to share best practices, enhancing overall teaching quality across all subjects.
  • Evaluated student performance using formative assessments, adjusting instructional strategies as needed.
  • Supervised extracurricular activities with local home educators co-ops H.E.A.R.T. and C.H.A.T. such as field trips or clubs to promote social interaction outside of the classroom setting.
  • Taught Grammar level (K-2) courses once weekly in Tapestry of Grace co-op in Ocala, FL years 2014-2016
  • Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
  • Implemented differentiated instruction techniques to meet the unique learning styles of each student effectively.
  • Pursued ongoing personal development opportunities to stay current with educational trends and enhance instructional effectiveness by attending yearly FPEA Homeschool Convention in Orlando FL years 2010-2016. Then at Free to Be conventions in AZ 2017-2020.
  • Promoted a positive classroom culture by fostering respect, empathy, and collaboration among students.
  • Organized engaging educational events like science fairs or poetry readings to showcase student achievements.

Quality Control Analyst

Taylor, Bean & Whitaker Mortgage Corp.
01.2000 - 12.2007
  • Conduct thorough audits of mortgage loan files, ensuring compliance with internal policies and external regulations (e.g., RESPA, TILA, etc).
  • Identify discrepancies or errors in loan records and collaborate with loan officers and underwriters to resolve issues.
  • Maintained several databases to track statistical data.
  • Maintained accurate records of quality control results and actions taken.
  • Ensured regulatory compliance by staying updated on industry standards and government regulations affecting product quality.
  • Trained and coached existing and new employees on multiple case types and internal control processes.
  • Developed and maintained quality assurance procedure documentation.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Liaised between quality control and other departments providing updates and consultation.
  • Perform post-close audits to ensure that all loan specific records meet company and investor standards.
  • Assist in preparing for external audits and regulatory inspections by ensuring all records are accurate and up-to-date.
  • Promoted to a middle management position of Team Lead and successfully lead a four person team from 2003-2006.

Education

No Degree - Standard High School Diploma

Dunnellon High School
Dunnellon, FL

Health Sciences

Webster College
Ocala, FL

High School Diploma -

American School of Corr
Lansing, IL
05-1997

Skills

  • Processing public records requests
  • Records management systems
  • Record keeping
  • Verified data accuracy
  • Meticulous attention to detail
  • Filing and data archiving
  • Multi-line phone proficiency
  • Data Entry
  • Customer service-oriented
  • Pleasant demeanor
  • Data Integrity
  • Data organization
  • Data analysis and research
  • Self-starter
  • Confidential document control
  • Confidentiality handling
  • Filing systems
  • Typing speed
  • Proofreading
  • Information analysis
  • Microsoft office
  • Multitasking
  • Organizational skills
  • Adaptability and flexibility
  • Document preparation
  • Professionalism
  • Written communication
  • Law enforcement procedures
  • Efficient in reading criminal history data
  • Processed firearm backgrounds
  • Processed Clemency review backgrounds

Accomplishments

  • Completed 6 weeks of training with Records Custodian of the OPD to become specifically the Public Records technician.
  • Completed FL Public Records Law Certification in May of 2025 with PRI.
  • Successfully processed 216 Public Records Requests through JustFOIA in May 2025.
  • Assisted the Records Dept. during staffing shortage by filling Receptionist shifts and processing Fingerprints as needed and still completing over 200 Public Records Requests.


Timeline

Records Technician

Ocala Police Department
03.2025 - Current

Real Estate Broker

EXp Realty, LLC
02.2020 - 11.2022

Home Educator

Self-employed
12.2007 - 03.2020

Administrative Assistant

TDC Athlectics
07.2001 - 05.2023

Quality Control Analyst

Taylor, Bean & Whitaker Mortgage Corp.
01.2000 - 12.2007

No Degree - Standard High School Diploma

Dunnellon High School

Health Sciences

Webster College

High School Diploma -

American School of Corr

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