JENNIFER P. SMITH
Boiling Springs,SC
Summary
Dynamic Loss Mitigation Supervisor at American Credit Acceptance with a proven track record in strategic communication and team leadership. Expert in corporate event planning and fostering cross-functional collaboration, I successfully enhanced employee engagement initiatives, driving morale and performance. Passionate about creating inclusive environments that empower associates to excel.
Overview
13
13
years of professional experience
Work History
Loss Mitigation Supervisor | Battle of the Minds Facilitator
American Credit Acceptance
Spartanburg, SC
02.2022 - Current
- Lead and coach a team of over 10 associates, fostering an inclusive, performance-driven culture.
- Developed and executed internal communication strategies to keep associates informed and motivated.
- Designed and managed employee engagement initiatives including recognition programs and company-wide events.
- Facilitated the 'Battle of the Minds' engagement project, promoting collaboration, innovation, and associate morale.
- Partnered with stakeholders across departments to align communications with organizational goals.
- Managed internal event logistics, created detailed execution timelines, and ensured on-site support for participants.
- Maintained adherence to company policies, improving transparency and team accountability.
Event Manager & Media Team Member
Green Point Baptist Church
Inman, SC
09.2018 - Current
- Managed the planning, promotion, and execution of community engagement events.
- Created media content and communication materials to increase outreach and attendance.
- Oversaw volunteer coordination, on-site logistics, and AV set-up for live events.
- Strengthened partner relationships and provided real-time support to attendees and stakeholders.
Loss Mitigation Team Lead
American Credit Acceptance
Spartanburg, SC
06.2021 - 02.2022
- Reviewed and refined written procedures to maintain consistency and accuracy across teams.
- Supported team members through performance coaching, call quality reviews, and escalation handling.
- Championed cross-training to create a flexible and adaptive team environment.
- Monitored process flows to ensure alignment with performance and service goals.
Office Manager
American Auto Title Loan
Spartanburg, SC
01.2015 - 05.2021
- Led customer service and collection operations while managing staff training and development.
- Designed and implemented marketing and re-engagement strategies.
- Mentored branch managers on lead generation, client communication, and account retention best practices.
Store Manager
Houser Inc/GB Shoes
Spartanburg, SC
06.2012 - 01.2015
- Supervised all store operations including staff onboarding, sales training, and customer service excellence.
- Promoted a customer-first culture through daily coaching and performance reviews.
Education
High School -
Spartanburg High School
Spartanburg, SC05-2001
Skills
- Strategic Communication & Messaging
- Internal Engagement & Recognition Programs
- Corporate Event Planning & Execution
- Cross-Functional Collaboration
- Team Leadership & Coaching
- Process & Compliance Monitoring
- Public Speaking & Presentation Development
- Survey & Feedback Analysis
- Visual Communication (Canva, Microsoft Office ProPresenter)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Adobe Creative Suite (basic knowledge)
- Survey tools (Google Forms, Microsoft Forms)
- Audio/Visual Setup & Support
Timeline
Loss Mitigation Supervisor | Battle of the Minds Facilitator
American Credit Acceptance
02.2022 - Current
Loss Mitigation Team Lead
American Credit Acceptance
06.2021 - 02.2022
Event Manager & Media Team Member
Green Point Baptist Church
09.2018 - Current
Office Manager
American Auto Title Loan
01.2015 - 05.2021
Store Manager
Houser Inc/GB Shoes
06.2012 - 01.2015
High School -
Spartanburg High School
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