Jennifer Puckett
Cullman,AL
Summary
Driven Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to continue building strong relationships between Specialty RX and all affiliated long term care facilities for sustained business growth and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Specialty RX
03.2024 - Current
- Enhanced patient care by accurately filling and dispensing prescriptions in timely manner.
- Solved complicated prescription rejections
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining reimbursement process for patients and pharmacy.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with local hospices, set up hospice accounts and performed hospice billing for last 7 years.
- Initiate, send and follow up on prior authorizations for long term care patients for last 7 years.
Certified Pharmacy Technician/Medical Billing Specialist
Venza Care Pharmacy
03.2023 - 03.2024
- Enhanced patient care by accurately filling and dispensing prescriptions in timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Managed insurance billing and claims processing, streamlining reimbursement process for patients and pharmacy.
- Responded to customer concerns and questions on daily basis.
- Liaised between patients, insurance companies, and billing office.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Filed and updated patient information and medical records.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Identified and resolved patient billing and payment issues.
- Located errors and promptly refiled rejected claims.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Contributed to overall office organization by maintaining up-to-date records of all billed services and payments received.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Counted and labeled prescriptions with correct item and quantity.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Certified Pharmacy Technician (CPhT)
Econo-Med Pharmacy
01.1996 - 03.2023
- Managed prescription medication filling and resolved rejection issues.
- Handled hospice billing and rebilling, prior authorizations for medications, Medicare and Medicaid audits, and employee payroll deductions.
- Processed workman's compensation drug claims and conducted year-end inventory.
- Printed and inputted daily census information, conducted weekly wholesaler computer updates, and generated data reports.
- Exported and uploaded Controlled Substance Reports daily.
- Oversaw drug formularies and managed drug shortages as an inventory technician.
- Processed controlled and non-controlled drug returns and communicated narcotic returns to the DEA.
- Acquired clerical and customer service skills over 27 years, including answering phones, reconciling monthly invoices, making bank deposits, and organizing delivery slips.
Education
High School Diploma -
Cullman High School
Cullman, AL05.1995
Skills
- HIPAA
- Receiving incoming supplies
- Organizational Skills
- Drug storage procedures
- Pharmacist support
- Drug Inventory Control
- New Hire Onboarding
- Insurance Billing
- Medicare and Medicaid process
- Answering customer questions
- Data Entry
- Wholesale Ordering
- Certified Pharmacy Technician
- Effective Communication
- Prescription Filling and Labeling
Certification
- PTCB CERTIFICATION #100102391960137, 01/31/2025
- ALABAMA REGISTRATION #T00540, 12/31/2024
References
- Jennifer Conway, 256-338-3942, Pharmacist-in-charge
- Dr. John Wagner, 256-654-9593, Medical Director
- Paige Stewart, 256-784-5291, Director of Nursing, Falkville Healthcare
- Cynthia White, 256-590-3618, Co-worker/Friend
- Dudley Brock, 256-734-0893, Pastor
Hobbies include organizing, party planning, dancing and shopping.
I love organizing and planning a good party! The smallest decisions can make the biggest difference. From the venue all the way down to the color of the napkins on the table, I love mapping all the details out! My husband and I recently took dancing lessons and we are head over heels for it! I never thought swing dancing would be something that could put a lasting smile on my face and keep drawing me back for more. Lastly, I love a good shopping trip where I can socialize with my husband, mom, daughter, or best girl friends. Fellowship with these precious people in my life is so important to me and worth every minute.
Timeline
Certified Pharmacy Technician
Specialty RX
03.2024 - Current
Certified Pharmacy Technician/Medical Billing Specialist
Venza Care Pharmacy
03.2023 - 03.2024
Certified Pharmacy Technician (CPhT)
Econo-Med Pharmacy
01.1996 - 03.2023
High School Diploma -
Cullman High School
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