Jennifer Puga Tovar
Austin,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Medical Administrative Clerk
Communitycare Health Centers
06.2019 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Used Epic to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Cashier
HEB Grocery Store
02.2018 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
HR Intern
Seton Medical Center Austin
08.2015 - 11.2015
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Developed strong written and verbal communication skills.
Education
High School Diploma -
Harmony School of Excellence
Austin Tx06.2019
Skills
- Medical Software Applications
- Follow-Up Skills
- Reception Management
- Schedule Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Administrative Clerk
Communitycare Health Centers
06.2019 - Current
Cashier
HEB Grocery Store
02.2018 - 04.2018
HR Intern
Seton Medical Center Austin
08.2015 - 11.2015
High School Diploma -
Harmony School of Excellence
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