Jennifer Puorro
Los Angeles,CA
Summary
Dynamic real estate professional with extensive experience at Stoneridge Management Partners, excelling in tenant relations and property management. Proven ability to resolve tenant issues swiftly while ensuring compliance with fair housing regulations. Skilled in leasing and sales, with a strong focus on enhancing client satisfaction through effective communication and personalized service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Property Manager, Leasing Manager
Stoneridge Management Partners
02.2024 - Current
- Assisted in managing tenant communications and resolving issues promptly.
- Coordinated property maintenance requests and ensured timely completion of services.
- Supported lease administration, including renewals and tenant onboarding processes.
- Conducted regular property inspections to identify maintenance needs and compliance issues.
- Collaborated with vendors to secure quotes and oversee service delivery quality.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Showed apartments to potential tenants and answered questions regarding community.
- Utilized leasing software to track applications, generate reports, and manage lease agreements.
Realtor
Redfin
01.2018 - Current
- Facilitated client consultations to identify needs and preferences in the home buying process.
- Analyzed market trends to provide clients with informed property investment advice.
- Developed comprehensive marketing strategies utilizing online platforms to enhance property visibility.
- Managed negotiations between buyers and sellers to achieve favorable outcomes for all parties involved.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Ensured compliance with federal/state laws regulating real estate transactions.
Realtor
Sunset Group Realty
01.2016 - 01.2018
Realtor
Coldwell Banker & Rodeo Realty
01.2001 - 01.2016
Education
Bachelor of Science - Sociology
University of New Mexico
Albuquerque, NM05-1996
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Fair housing regulations
- Tenant issue resolution
- Tenant relations
- Leasing and sales
- Unit inspection
- Property management
- Onsite tours
- Property inspections
- Application process proficiency
- Policy enforcement
- Appointment scheduling
- Property management expertise
- Tenant conflict resolution
Certification
- Licensed Real Estate Salesperson since 2001
Timeline
Assistant Property Manager, Leasing Manager
Stoneridge Management Partners
02.2024 - Current
Realtor
Redfin
01.2018 - Current
Realtor
Sunset Group Realty
01.2016 - 01.2018
Realtor
Coldwell Banker & Rodeo Realty
01.2001 - 01.2016
Bachelor of Science - Sociology
University of New Mexico