Jennifer Quarnberg
Meridian,ID
Summary
Personable and dedicated Customer Service Representative with over 25+ years experience. Motivated to maintain customer satisfaction and contribute to the company's success. Looking for an organization where there is growth potential.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Saint Alphonsus Medical Group
Boise, ID
07.2024 - Current
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Scanned documents into electronic health record system as needed.
- Obtained necessary signatures for privacy laws and consent for treatment.
Referral Coordinator
Abrazo Spine Institute
Goodyear, AZ
07.2022 - 07.2024
- Schedule and confirmed patient appointments with patients and healthcare professionals.
- Oversee patient registrations by collecting information, verifying benefits and submitting paperwork.
- Scan completed forms, identification and insurance cards, maintaining patient documents folder.
- Process incoming and outgoing referrals according to availability, urgency and insurance authorization guidelines.
- Utilize technology and specialized software to maximize productivity.
- Handle payment processing and provided customers with receipts and proper bills and change.
- Receive incoming calls and coordinated with staff to fulfill customer requests.
- Inform patients of financial responsibilities prior to rendering services.
- Deliver high-quality administrative and customer service to sustain patient and work flows.
Customer Experience Representative
Banner Healthcare
Buckeye, Arizona
03.2020 - 06.2022
- Handle scheduling of patient appointments working in a high volume, fast paced environment managing multiple priorities
- Check patients in and out/Registration/Verify insurance eligibility/Collect payment due at time of service
- Ability to resolve conflicts and empathize with patients
- Attention to detail ensuring accuracy when informing patients of financial responsibility for self pay in accordance with the No Surprise Act
- Consistently work well in a team environment or individually to provide the best patient experience
- Daily chart prep for 60+ patients per day in order to maintain an efficient and productive daily schedule for the providers
Senior Patient Service Representative
Saint Alphonsus Medical Group
Boise, ID
06.2015 - 03.2020
- Handle high volume incoming calls for practice of 5 providers
- Perform efficient and orderly registration of all patients
- Communicate effectively and courteously with and demonstrates a caring attitude toward patients and their families
- Daily review of charts on patients who have appointments for the following day to verify all appropriate referral and authorization information have been received to maintain a smooth workflow
- Maintain a working knowledge of all insurance plans
- Process incoming and outgoing referrals in a timely manner
- Proficient working in a high pressure, fast paced environment
Physician Clinic Business Associate
St Luke's Healthcare System
Meridian, Idaho
10.2012 - 05.2015
- Handle high volume of phone calls utilizing excellent telephone skills and etiquette
- Use computer system to verify and update patient demographics. Scan materials or copy records to maintain patient files
- Assist coworkers with all registration tasks and patient needs/requests
- Demonstrate a pleasant disposition, positive attitude, and possess the ability to maintain a cordial and professional approach during periods of stress
- Ability to multitask in a very busy environment while maintaining attention to detail
- Prepare daily charts for 7 providers, confirm patients appointments, verify insurance benefits and collect payment
- Welcome patients and visitors with a positive, warm disposition
Dental Receptionist
Victor D Cook, DDS
Boise, ID
03.2008 - 10.2012
- Answer phone calls and provide friendly customer service
- Transcribe physicians' notes using high level of attention to detail and accuracy
- Properly schedule patient appointments to maintain a smooth and productive work flow
- Provide the best care possible for every patient within a friendly and comfortable environment
- Submit claims, follow up on outstanding claims and work on resolutions for denials or other insurance issues
- Prepare patient files by updating records with new personal, dental information and verifying insurance coverage
Education
High School Diploma -
Independence High School
Glendale, AZSkills
- Strong Work Ethic and Dependable
- Team Player and Positive Energy
- Calm and Professional Under Pressure
- Efficient and Detail Oriented
- Building Customer Trust and Loyalty
- Proactive Self Start
- Typing 55wpm
- Data Entry
Timeline
Patient Service Representative
Saint Alphonsus Medical Group
07.2024 - Current
Referral Coordinator
Abrazo Spine Institute
07.2022 - 07.2024
Customer Experience Representative
Banner Healthcare
03.2020 - 06.2022
Senior Patient Service Representative
Saint Alphonsus Medical Group
06.2015 - 03.2020
Physician Clinic Business Associate
St Luke's Healthcare System
10.2012 - 05.2015
Dental Receptionist
Victor D Cook, DDS
03.2008 - 10.2012
High School Diploma -
Independence High School
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