Jennifer Quino
East Elmhurst,NY
Summary
Resourceful Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments.
Overview
6
6
years of professional experience
Work History
Customer Sales and Service Expert
CenturyLink
Guatemala, Guatemala
01.2021 - 11.2022
- Greeted customers and provided exceptional customer service.
- Processed payments using a variety of methods such as cash, check, credit card and debit card transactions.
- Advised customers on product features, benefits and warranties.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
- Operated a point-of-sale system efficiently to process sales quickly and accurately.
- Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
- Managed time effectively while multitasking between multiple customer.
- Provided technical support related to web design issues.
- Developed and implemented safety policies and procedures to ensure the safety of personnel, equipment, and materials.
- Manipulated digital images through advanced computer skills, video editing and image retouch and promoted technical quality of final output.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Utilized computer systems to access accounts for research purposes.
Sales and Customer Service Representative
T-Mobile
Guatemala , Guatemala
10.2016 - 11.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Utilized computer systems to access accounts for research purposes.
- Provided training for new hires on company policies and procedures related to customer service operations.
Education
Team of Expert Training - Sales, Technical Support, Solution.
Customer Service & Solution Expert
T-mobile01-2018
High School Diploma -
Instituto Guillemo Putzeys Álvarez
Guatemala10-2014
Skills
- Sales
- Technical support
- Process Improvements
- Sales and marketing
- Work Monitoring
- Remote Work
- Strong computer skills
- Computer experience
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Customer Sales and Service Expert
CenturyLink
01.2021 - 11.2022
Sales and Customer Service Representative
T-Mobile
10.2016 - 11.2020
Team of Expert Training - Sales, Technical Support, Solution.
Customer Service & Solution Expert
High School Diploma -
Instituto Guillemo Putzeys Álvarez
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