Jennifer Quinones
Houston,TX
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Account Manager
Staff Force Personnel Services
09.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Established new accounts through cold calling and personal visits to potential customers.
Recruiter / Dispatcher
CitiCouriers
11.2022 - 08.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Recruiter Specialist
Accenture
04.2022 - 10.2022
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
Administrative Assistant
Alpine Contracting
01.2021 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Updated financial records for employee credit cards using various software programs for current, accurate accounts.
Commercial Property Manager
Sandalwood Management
05.2019 - 10.2020
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
- Provided direct customer service and support for three Shopping Centers.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Followed up on delinquent tenants and coordinated collection procedures.
Assistant Community Director
Presidium Group
04.2018 - 02.2019
- First in company to achieve 0% delinquency in the San Antonio region within my first 90 days.
- Implemented new rent collection procedures, increasing rental income for 2018/2019.
- Consistently met or exceeded delinquency goals - awarded Assistant Community Director of the year in December '18
- Responsible for all deposit accounting and revisions for all move outs of apartment homes.
- Figured increases on renewals, composed their letters and prepared new leases.
Assistant Property Manager
Reep Property Management
09.2017 - 03.2018
- Led the team and the property through changes of ownership and managerial software in use.
- Evaluated and recommended changes in rental pricing strategies.
- Maintained constant balance of property petty cash account.
- Record monies collected and prepare bank deposits.
- Resolved conflicts between tenants in the most effective manner.
Leasing Specialist
Pinnacle Property Management Services
06.2016 - 01.2017
- Set appointment times for prospects to tour facilities and see available units.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
- Collected, completed and processed lease applications.
- Worked to maintain cleanliness of leasing office to maintain a welcoming environment.
Assistant Property Manager
United Apartment Group
02.2015 - 11.2015
- Managed renovation team and inspected units upon completion.
- Relocated residents to completed renovated apartment homes.
- Handled all renewals and resident retention.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained current contract files as prescribed by company contract policies and procedures.
Assistant Property Manager
Hayden Properties
07.2014 - 01.2015
- Processed security deposit refunds.
- Showed apartments to potential tenants and answered questions regarding the community.
- Directed collection of monthly rental fees, and payment.
- Communicated with residents to resolve rental, management, and maintenance issues.
- Coordinated the apartment make-ready process, leased apartments to prospective residents and managed the sales process from start to finish
Assistant Property Manager
Pinnacle Property Management Services
05.2011 - 07.2014
- Promoted to Assistant Property Manager from Leasing Specialist.
- Leasing mentor with responsibility for talent development and training of the leasing team
- Resolved conflicts between tenants in the most effective manner.
- Collected rents, secured bank deposits, processed apartment security deposits and managed accurate application files
- Assisted Property Manager on vendor scheduling, ordering maintenance supplies and weekly owner's reports
Education
Real Estate
Champions School of Real Estate
Houston, TX01-2025
High School Diploma -
Robert E. Lee High School
San Antonio, TX2001
Skills
- Yardi
- MRI
- Bluemoon
- Excel
- Quick Books
- Tempworks
- Fair Housing
- Strong Collection Background
- Collections processing
- Marketing and advertising
- Inside / Outside sales
- Accounting
- Candidate assessment
- Affordable housing programs knowledge
- Tenant and eviction laws
- Client relationship building
- Territory sales management
- Resume screening
Timeline
Account Manager
Staff Force Personnel Services
09.2023 - Current
Recruiter / Dispatcher
CitiCouriers
11.2022 - 08.2023
Recruiter Specialist
Accenture
04.2022 - 10.2022
Administrative Assistant
Alpine Contracting
01.2021 - 04.2022
Commercial Property Manager
Sandalwood Management
05.2019 - 10.2020
Assistant Community Director
Presidium Group
04.2018 - 02.2019
Assistant Property Manager
Reep Property Management
09.2017 - 03.2018
Leasing Specialist
Pinnacle Property Management Services
06.2016 - 01.2017
Assistant Property Manager
United Apartment Group
02.2015 - 11.2015
Assistant Property Manager
Hayden Properties
07.2014 - 01.2015
Assistant Property Manager
Pinnacle Property Management Services
05.2011 - 07.2014
Real Estate
Champions School of Real Estate
High School Diploma -
Robert E. Lee High School
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