Highly motivated and detail-oriented Fresher DevOps Engineer with a passion for automation and improving system performance. Skilled in implementing CI/CD pipelines, automating system administration tasks, and collaborating with cross-functional teams to identify and resolve issues.
Hi, I’m
Jennifer Quinonez
Schertz,TX
Summary
Overview
7
years of professional experience
5
Certificate
1
Language
Work History
Mission Cloud Solutions
AWS Cloud Engineer Intern
05.2022 - Current
Job overview
- Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, software and services on AWS platform.
- Responded promptly to user requests for permission changes, new storage and expansion questions.
- Partnered with sales team to design solutions for customers and drive AWS adoption and revenue.
- Performed advanced engineering in configuration, management and deployment of AWS cloud environments.
- Applied scripting methodologies to automate IT administrative related tasks.
- Conducted deep-dive hands-on training sessions to transfer knowledge to customers considering or already using AWS.
Convergent Computing
Desktop Support Analyst | Sub
01.2022 - 02.2022
Job overview
- Participated in planning and collaboration meetings to further enhance and perfect the Virtual Desktop Infrastructure migration project
- Performed all aspects of new desktop and laptop system configuration including unattended imaging
- Provide third level desktop support including trouble ticket resolution, incident management and documenting journals, calls descriptions and solutions
- Developed, documented, and implemented standard operating procedures and customer service guidelines relating to IT support
- Provide excellent customer service throughout the migration process
- Provide remote technical support and escalation point for Field Engineers who are having technical issues
- Resolved post-migration technical issues or referred to local technical support.
Versant Heath
Desktop Support Specialist
04.2017 - 02.2020
Job overview
- Provides support for all Desktops/laptops/servers for home office users, as well as store's image and deploys desktops/laptop users
- Troubleshoot, repair, install, and maintain PC hardware and software
- In-depth knowledge and extensive experience with desktop and notebook PCs as well as servers
- Use and maintain toolsets to image and rapidly reload operating systems and application programs
- Maintain spare parts inventory and negotiate with vendors for purchasing stock
- Maintain operating system and application software library and keep it up to date
- Recondition, repair, and reload PCs as they are traded in, to provide ready replacements as needed
- Keep a stock of loaner notebook and desktop computers ready for issue on short notice
- Diagnose the associates' challenges and provide telephone, on-line or in person (as required) support to them using the tools provided
- Enter help desk trouble ticket, update knowledge base, and prepare web site documentation on specific technologies
- Direct self and the activity of others during the repair and testing of the technology as required
- Provide on-the-job training to end-users or to other technical personnel
- Insure adherence to and documentation of routine maintenance schedules
- Adhere to privacy and confidential and proprietary company policies and procedures (i.e
- HIPAA)
- Diligently maintain the cleanliness of all equipment, workstations and the overall facility on a daily basis
- Stay current on industry/technology developments through reading trade journals, studying web resources, attending seminars and workshops, and taking professional classes in relevant technologies
Tesoro Petroleum Corporation
Associate Retail Systems Support Rep
08.2016 - 04.2017
Job overview
- Responsible for working with end users (Retail Sites), Tesoro and Retail Technology peers, outside IT support groups, outside support vendors and team leadership to support Retail solutions that maintain and improve Retail services and increase customer satisfaction
- Additionally, identifies supports, implements process improvements, provides production support for Retail Technology applications used by Retail sites, and completes other duties as assigned
- Supports end-user requests and production support issues within Retail Technology framework to ensure effective use of Retail systems
- Utilizes Tesoro issue tracking system to assign and document work requests
- Documents all work in Tesoro issue tracking system
- Update and close requests using Tesoro issue tracking system
- Meets or exceeds established Retail Service Level Agreements (SLA's)
- Supports Retail systems with appropriate testing, change management and communication
- Documents change requests and associated testing using Tesoro issue tracking system
- Uses proper communication methods for notifying stakeholders of any changes required as a result of fix deployment
- Understands and follows existing Retail Technology escalation processes
- Identify, research, and resolve system issues and provide recommendations on potential root cause
- Collaborate with appropriate support team to analyze system issues
- Communicate as needed to evaluate potential fixes and changes to repair impacted systems.
Education
AWS Serverless With 7 Practical ProjectsOnline Course
No Degree from Information Technology
02.2023
University Overview
Skills and Technologies Covered:
- AWS Lambda
- API Gateway
- DynamoDB
- AWS Step Functions
- Serverless architecture design and implementation
Projects:
- Built a serverless contact form using AWS Lambda and API Gateway, enabling seamless communication with users.
- Developed a serverless image resizing service using AWS Lambda and Amazon S3, optimizing image delivery and enhancing user experience.
- Implemented a serverless chatbot using AWS Lambda, API Gateway, and Amazon Lex, providing interactive conversational experiences for users.
Key Learnings:
- Demonstrated proficiency in designing and implementing serverless architectures using AWS Lambda, API Gateway, and DynamoDB.
- Developed hands-on experience in building serverless applications with event-driven and serverless compute services.
- Gained expertise in creating serverless workflows using AWS Step Functions and integrating them with other AWS services.
- Acquired practical knowledge in securing serverless applications using AWS Identity and Access Management (IAM) and other security best practices.
ACI LearningSan Antonio
AWS Cloud Practitioner from Information Technology
04.2022
University Overview
Skills
- CI/CD pipeline development and implementation
- System issue identification and resolution
- System documentation creation and maintenance
- Automated backup and recovery procedures
- Technology research and evaluation
- System security policy implementation and maintenance
- Script development and automation
- Environment setup and maintenance (development, staging, production)
- System log monitoring and issue identification
- Collaboration with development, security, and other teams
- Infrastructure as Code (IaC)
- Cloud Computing Platforms (AWS)
- Containerization (Docker, Kubernetes)
- Version Control Systems (Git)
- Scripting Languages (Python, Bash)
Certification
- AWS Certified Cloud Practitioner, Amazon Web Services (AWS) - April 2022
- AWS Certified Developer - Associate, Amazon Web Services (AWS) - September 2022
- AWS Certified SysOps Administrator - Associate, Amazon Web Services (AWS) - September 2022
- HashiCorp Certified: Terraform Associate (002), HashiCorp - February 2023
- CompTIA Security+ ce Certification, CompTIA - March 2023
Languages
Spanish
Native or Bilingual
Availability
See my work availability
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Available
monday
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saturday
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evening
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Quote
'Whenever you feel afraid, just remember. Courage is the root of change – and change is what we're chemically designed to do. So when you wake up tomorrow, make this pledge. No more holding yourself back. No more subscribing to others' opinions of what you can and cannot achieve. And no more allowin
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