Jennifer Quint
Somers,CT
Summary
Dynamic Medical Executive Assistant with a proven track record at Orthopedic Associates of Hartford, adept at managing sensitive information and ensuring HIPAA compliance. Recognized for enhancing patient satisfaction through effective communication and compassionate support, while streamlining operations and improving administrative efficiency with meticulous attention to detail.
Overview
16
16
years of professional experience
Work History
Medical Executive Assistant
Orthopedic Associates of Hartford
09.2023 - Current
- Managed sensitive information with utmost confidentiality, adhering to HIPAA regulations and safeguarding patient privacy at all times.
- Streamlined office operations by effectively scheduling appointments, authorizing MRI/CT Scans and coordinating said tests..
- Ensured optimal patient experience by promptly addressing concerns or inquiries and providing compassionate support during their visit.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Contributed to improved patient satisfaction scores by consistently delivering friendly service and prompt assistance in person or over the phone.
- Collaborated closely with medical professionals to ensure seamless coordination of care, contributing to a positive team atmosphere within the workplace.
- Improved administrative efficiency with strong organizational skills, maintaining an orderly electronic filing system for patient records.
Salon and Spa Manager
Heads Up and Bodyworks
08.2009 - 08.2023
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Coordinated special events, attracting new clients and boosting overall sales.
- Managed inventory control, reducing waste and lowering product costs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Monitored industry trends, incorporating innovative techniques into existing service offerings when appropriate.
- Improved client retention rates by developing personalized follow-up communication strategies after each appointment.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Streamlined appointment scheduling for improved efficiency and increased bookings.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
- Enhanced team performance with regular motivational meetings and constructive feedback, leading to more cohesive and efficient team.
- Implemented stringent hygiene protocols, ensuring highest industry standards and client confidence.
- Improved staff skill sets with ongoing education on latest spa techniques, ensuring top-tier service provision.
- Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
- Managed budget effectively, allocating funds to areas with highest return on investment.
- Elevated spa ambiance, selecting soothing music and aromatic scents that significantly increased repeat client visits.
- Optimized inventory management, preventing product shortages and overstock situations.
- Designed and implemented successful loyalty program, fostering strong repeat customer base.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Skills
- Skilled in prioritizing responsibilities
- Understanding HIPAA regulations
- Strong verbal communication
- Efficient patient appointment management
- Strong organizational skills
- Healthcare compliance
- Conflict resolution techniques
- Collaboration and rapport building
- Document preparation proficiency
- Professional phone etiquette
- Schedule & calendar planning
- Strong problem solver
- Information confidentiality
- Professional and mature
- Meticulous attention to detail
Timeline
Medical Executive Assistant
Orthopedic Associates of Hartford
09.2023 - Current
Salon and Spa Manager
Heads Up and Bodyworks
08.2009 - 08.2023
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