Jennifer Quiroz

Process Assistant

Amazon Fulfillment Center (SLC2), West Jordan, UT

February 2024 – Present

Lead daily operations for the Back Half Nights (BHN) Stow Department, ensuring operational goals for safety, quality, productivity, attendance, and customer delivery are consistently achieved.

Successfully managed daily department operations for approximately seven months without a dedicated Area Manager, maintaining operational stability and supporting business objectives.

Supervise and coordinate a team of approximately 30 associates per shift, while continuously onboarding and developing new employees to maintain consistent performance despite workforce turnover.

Conducted daily coaching sessions, performance feedback, and quality reviews to enhance associate performance and ensure operational consistency.

Helped reduce Stow DPMO from approximately 96,000 to 39,000 by implementing structured coaching, reinforcing standard work, identifying root causes, and driving accountability across the department.

Successfully mentored and developed a Process Guide who earned promotion to Process Assistant within five months.

Analyze operational metrics to identify performance gaps and implement corrective actions that improve quality, productivity, and inventory accuracy.

Collaborated with Area Managers, Operations Managers, Learning, Safety, Human Resources, Quality, and support teams to meet business objectives and uphold customer delivery commitments.

Serve as a Learning Ambassador, training and onboarding new associates on standard work, quality expectations, and safety procedures.

• Coordinated orders and selected products, preparing items for sale efficiently.
• Collaborated with team members to achieve task completion and meet performance targets.
• Gained experience with ISS and IOL processes, managing damaged items effectively.
• Acted as learning ambassador, guiding new hires through the training process.
• Served as learning ambassador, guiding new hires through training process.
• Worked as truck driver, ensuring timely delivery of goods to clients.
• Problem solving skills

• Conducted cross-training sessions for staff to enhance their skills in secondary roles., enhancing operational diversity and flexibility.
• Executed operational strategies that increased productivity and supported business growth.
• Managed daily business operations while supervising employees, assigning workloads, and maintaining operational efficiency.
• Covered daily business requirements with well-organized schedules and properly delegated assignments.
• Planned staffing requirements and delegated assignments to meet changing business demands.
• Planned staffing requirements and delegated assignments, ensuring alignment with changing business demands.
• Cross-trained staff in secondary roles to expand operational diversity.
• Maintained high customer service standards, achieving daily operational goals consistently.

• Coached new employees on specific tasks to enhance skill development.
• Monitored team operations and workflow during busy periods, adjusting processes to optimize performance.
• Organized daily schedules and labor allocation to maximize team productivity.
• Monitored team operations and workflow during busy periods, making adjustments to improve pace.
• Trained and mentored new employees, improving onboarding and operational performance.
• Trained and mentored new employees to streamline onboarding and enhance operational effectiveness.
• Monitored key operational activities and implemented adjustments to improve productivity and quality.

• Collaborated with team members to achieve objectives and meet deadlines.
• Approached daily operational tasks with a positive attitude, fostering a collaborative environment.
• Provided customer service support by addressing inquiries and resolving issues.