Summary
Work History
Overview
Education
Skills
10 OSHA Training
Timeline
Generic

Jennifer Quivers

Providence Forge,VA

Summary

Dynamic Service Center Specialist at Xylem Inc. with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in active listening and conflict resolution, I consistently exceeded performance metrics while mentoring team members. Adept at cross-functional coordination, I improved service delivery standards, significantly impacting overall success.

Experienced with customer service operations and resolving complex service issues. Utilizes strong communication skills to enhance customer interactions and service delivery. Track record of maintaining high service standards and ensuring customer satisfaction.

Work History

Service Center Specialist

Xylem Inc.
10.2022 - Current
  • Streamlined service center processes for improved customer experience and reduced wait times.
  • Conducted regular audits of service center operations, ensuring adherence to established policies and procedures at all times.
  • Implemented feedback from regular performance reviews, continuously improving service delivery standards.
  • Exceeded established key performance indicators regularly, making a meaningful impact on the overall success of the service center.
  • Assisted customers in navigating company products and services, ensuring a seamless experience from start to finish.
  • Coordinated efforts between departments seamlessly when addressing complex customer concerns requiring multi-faceted solutions.
  • Tracked individual and team performance metrics closely, identifying areas for improvement and providing targeted coaching where needed.
  • Increased team productivity with effective delegation of tasks and clear communication of expectations.
  • Mentored new team members, sharing best practices for success in the role while fostering a supportive work environment.
  • Enhanced customer satisfaction by efficiently addressing and resolving service center inquiries.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.

BAPP Facilitator

Bunge
10.2017 - 10.2022
  • Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
  • Identified areas in need of improvement and implemented solutions.
  • Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
  • Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
  • Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
  • Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
  • Enhanced learning outcomes with integration of multimedia tools and interactive exercises.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.

Machine Operator

Home Depot
04.2013 - 02.2017
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Ensured accurate documentation of production data for analysis and continuous improvement efforts.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
  • Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
  • Elevated team morale and productivity by leading by example and providing support where needed.
  • Ensured high-quality output, rigorously inspecting products to meet quality standards.

Swing Manager

McDonald's Restaurant
03.2007 - 09.2012
  • Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
  • Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
  • Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
  • Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
  • Developed strong relationships with vendors and suppliers, negotiating competitive pricing terms that positively impacted the bottom line.
  • Limited portion sizes and used garnishes to control food costs.
  • Streamlined order processing for faster service times, contributing to positive customer feedback.
  • Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
  • Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
  • Led employee training sessions for improved performance and adherence to company standards.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Increased customer satisfaction by maintaining a clean and organized restaurant environment.
  • Continuously updated knowledge of industry best practices and trends, applying relevant learnings to maintain a competitive advantage in the marketplace.
  • Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Overview

18
18
years of professional experience

Education

High School Diploma -

George Wythe High School For Performing Arts
Richmond, Va
06-1999

Skills

  • Professionalism and work ethic
  • Active listening techniques
  • Call center experience
  • Training and coaching
  • Complaint handling
  • Customer service
  • Cross-functional coordination
  • Conflict resolution
  • Team collaboration
  • Handling customer complaints
  • Multitasking and organization
  • Data entry

10 OSHA Training

At Bunge I was afforded the opportunity to complete a 10 hour OSHA training to help with my job responsibilities.

Timeline

Service Center Specialist

Xylem Inc.
10.2022 - Current

BAPP Facilitator

Bunge
10.2017 - 10.2022

Machine Operator

Home Depot
04.2013 - 02.2017

Swing Manager

McDonald's Restaurant
03.2007 - 09.2012

High School Diploma -

George Wythe High School For Performing Arts

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Jennifer Quivers