Jennifer Qureshi
New York,NY
Summary
Experienced client and sales support professional with a proven track record in customer service, project management, and legal assistance. Adept at managing multiple tasks, providing empathetic client support, and driving business growth. Known for excellent communication, leadership, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Paralegal
Immigration Advocacy Services
08.2015 - 12.2024
- Obtained full knowledge of legal terminology, federal and State rules or legal procedure and substantive law
- Researched, located, obtained, and organized client information
- Utilized case management procedures and assisted attorneys throughout the entire litigation process to meet deadlines by meticulously preparing affidavits, drafting forms, organizing legal documents, and handling high call volumes
- Communicated extensively with attorneys and clients to help more than1,000 clients meet their goals and resolve their immigration affairs
Project Manager
Electrical Services & Consulting Group
10.2022 - 07.2023
- Developed and presented executive-level project reports, highlighting key performance indicators and project milestones, aiding decision-making processes
- Successfully managed project budgets ranging from $10k to $100k, consistently delivering projects within budget constraints
- Conducted research and analysis to support project planning and identify potential areas for process improvement
T-Mobile Sales Associate
T-Mobile
07.2020 - 07.2023
- Achieved and exceeded monthly sales goals and revenue of $2500
- Utilized sales force to manage pipeline and track revenue to strategize effective client retention policies
- Continuously sought knowledge of new products and services offered to maintain existing commercial and individual accounts as well as drive the acquisition of new accounts contributing to10% growth of added accounts
- Assists new hires throughout their onboarding process while supporting their knowledge in policies and procedures
- Exhibited exemplary customer service by following up with clients regularly to ensure full product/ customer satisfaction
Passenger Service Agent/Supervisor/Human Resources
Emirates, Etihad & Air Serbia
08.2018 - 05.2020
- Led and managed a team of ~15 people
- Provided experienced and skilled airport passenger services to aid in the simplification of travel
- Conducted and oversaw safety protocols minimizing incidence of security issues
- Maintained full knowledge of TSA and CBP security policies
- Checked in and supervised aircraft boarding and deplaning for up to900 passengers per day
- Utilized the SITA system to issue boarding cards and baggage labels
Radiology Assistant
Lenox Hill Hospital
06.2016 - 11.2019
- Prepared and distributed meeting agendas, minutes, and reports for departmental meetings
- Provided administrative support to clinical staff, including physicians, nurses, and technicians, to facilitate the delivery of quality patient care
- Prepared and maintained imaging equipment and supplies
- Managed patient appointments, scheduling imaging exams, and coordinating with other departments to minimize wait times and optimize workflow
Education
Bachelor of Arts -
CUNY Queens College
Skills
- Strong Communication & interpersonal skills with the ability to multitask
- Exemplary Customer Service Experience
- Skilled in Strategic Account Development, Risk Analysis, Regulatory Security & Compliance, Account Management Operations
- Proficient in Microsoft PowerPoint & Microsoft Word
- Legal research
- Case management
- Client communication
- Fluent in Urdu, Hindi, and Punjabi
INTERNSHIPS
- Queens Health Center, New York06/2012 -08/2019
- Provided compassionate care and support to pediatric patients, ensuring a comfortable and welcoming environment during their visits.
- Maintained accurate inventory of medical supplies and office files, facilitating efficient operations and readiness for patient needs.
- Assisted healthcare professionals, including directors, doctors, nurses, and managers, with various administrative and clinical tasks to enhance workflow.
- Gained experience in patient communication and support, contributing to positive patient experiences and outcomes.
- Helped with scheduling appointments and managing patient records, ensuring compliance with confidentiality protocols.
Timeline
Project Manager
Electrical Services & Consulting Group
10.2022 - 07.2023
T-Mobile Sales Associate
T-Mobile
07.2020 - 07.2023
Passenger Service Agent/Supervisor/Human Resources
Emirates, Etihad & Air Serbia
08.2018 - 05.2020
Radiology Assistant
Lenox Hill Hospital
06.2016 - 11.2019
Paralegal
Immigration Advocacy Services
08.2015 - 12.2024
Bachelor of Arts -
CUNY Queens College