Jennifer Rabito
Wakefield,MA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
25
25
years of professional experience
Work History
Chief of Staff
ProMax Supply LLC dba Acktify eCommerce
11.2022 - 08.2024
- Served on 4-person Executive Board, leading company strategy and process improvements for efficiency and budget optimization
- Designed and developed eCommerce website, enabling sales of 250,00 products for direct to consumer sales
- Oversaw Customer Care Team of 15, managing 6 software applications and conducting 10 quarterly supplier presentations
- Trained and cross-trained staff of 15 employees to improve productivity and balance workload
Director of Customer Care
ProMax Supply LLC dba Acktify eCommerce
09.2014 - 10.2022
- Managed and grew Customer Care team from 4 to 15 employees, recruiting 15 new hires company-wide and developing comprehensive 50 page Customer Care Manual
- Implemented and configured ZenDesk, HubSpot, and SupportSync to streamline operations for 24/7 service
- Managed 4 seller accounts including Amazon, eBay, Walmart, and Zoro, while cultivating relationships with over 25 major suppliers and over 100 manufacturers
Director of Sales & Marketing
Bride & Groom Magazines – Phoenix & Tucson
01.2000 - 09.2014
- Launched Phoenix magazine (2000) and Tucson magazine (2004), implementing sales and marketing strategies
- Managed 225+ client accounts, cultivated relationships with 800+ wedding professionals, and grew sales by 20-40% per issue
- Oversaw a team of 6 employees, expanded distribution to 300+ outlets, and configured CRM software
- Organized networking events, coordinated photo shoots, and developed client marketing plans
- Maintained the magazines’ digital presence and attended 20+ bridal shows annually
Education
Bachelor of Science - General Business
Arizona State University, W.P. Carey School of Business
Tempe, AZSkills
- Administrative Management
- Customer Service
- Teamwork and Collaboration
- Excellent Communication
- Problem-Solving
- Analytical Thinking
- Operational Improvements
- Microsoft Office
- Planning and Prioritization
- Critical Thinking
- Process Improvement
- Relationship Building
Timeline
Chief of Staff
ProMax Supply LLC dba Acktify eCommerce
11.2022 - 08.2024
Director of Customer Care
ProMax Supply LLC dba Acktify eCommerce
09.2014 - 10.2022
Director of Sales & Marketing
Bride & Groom Magazines – Phoenix & Tucson
01.2000 - 09.2014
Bachelor of Science - General Business
Arizona State University, W.P. Carey School of Business
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