Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Radcliffe

Coatesville,PA

Summary

Dynamic retail leader with a proven track record at Chipotle, excelling in promotional strategies and team development. Enhanced sales through innovative marketing campaigns and exceptional customer service, fostering loyalty and satisfaction. Skilled in cash handling and employee training, driving operational excellence and achieving consistent revenue growth.

Overview

2
2
years of professional experience

Work History

Key Holder Supervisor

Dollar General
03.2025 - Current
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Received and counted money.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Trained and mentored new employees.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Processed cash, credit, debit, and check payments.
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.
  • Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
  • Opened inventory boxes and restocked shelves.
  • Rotated stock according to dates and protocols.
  • Accepted and processed customer returns.
  • Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
  • Developed strong relationships with vendors, negotiating favorable terms for pricing or delivery options whenever possible.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

General Manager

Chipotle
01.2023 - 03.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.

Education

GED -

Twin Valley High School
Elverson, PA
06-1997

Skills

  • Promotional strategies
  • Store operations
  • Employee scheduling
  • Training and mentoring
  • Daily reporting
  • Staff oversight
  • Staff training and development
  • Sales proficiency
  • Team training and development
  • Safety enforcement
  • Staff training
  • Resource management
  • Promotional campaigns
  • Customer service
  • Workplace safety
  • Cash handling
  • Customer service management
  • Team building
  • Cash handling accuracy
  • Task delegation
  • Team member development
  • Scheduling coordination
  • Inventory monitoring
  • Alarm systems
  • Store maintenance
  • Loss prevention strategies
  • Product ordering
  • Personnel scheduling
  • Sales coaching
  • Loss prevention
  • Promotional planning
  • Product demonstrations
  • Bank deposits
  • Resource allocation
  • Store operations oversight
  • Drawer counting
  • Employee oversight
  • Front end operations
  • Opening and closing coordination
  • Sales quotas
  • Store recovery processes
  • Employee training
  • Superior work ethic
  • Team building and motivation
  • Leadership development
  • Creativity and originality
  • Sales leadership
  • Analyzing profitability
  • Marketing strategy
  • Inventory oversight
  • Process and procedure development
  • Retail operations
  • Needs assessment
  • Resource planning
  • Product sales

Timeline

Key Holder Supervisor

Dollar General
03.2025 - Current

General Manager

Chipotle
01.2023 - 03.2024

GED -

Twin Valley High School

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