Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Radtke

Marseilles,IL

Summary

Dynamic banking professional with a proven track record at Old National Bank, excelling in relationship building and customer service. Recognized for enhancing client satisfaction and retention through tailored financial solutions. Skilled in cash handling and sales, consistently achieving high customer satisfaction ratings while mentoring staff to improve service excellence.

Overview

7
7
years of professional experience

Work History

RELATIONSHIP BANKER II

Old National Bank
03.2022 - Current
  • Cultivated client relationships to enhance customer satisfaction and retention.
  • Provided tailored financial solutions to meet diverse client needs effectively.
  • Assisted clients with account management, transactions, and inquiries promptly.
  • Educated customers on banking products, driving informed decision-making.
  • Mentored junior staff on best practices in customer service and relationship building.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.

HUB SUPERVISOR

FIRST MIDWEST BANK
11.2018 - 03.2022
  • Trained new staff on operational procedures and best practices for optimal performance.
  • Implemented process improvements that enhanced productivity and reduced operational delays.
  • Monitored team performance, providing feedback and support to foster skill development.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
  • Collaborated with cross-functional teams to achieve company-wide objectives and improve overall performance.
  • Supervised teller staff at multiple branch locations and direct the day to day activities, interview and hire associates
  • Led initiatives to improve customer satisfaction scores through targeted feedback collection and analysis strategies.

Education

High Honors

Bogan Computer Technical High School
Chicago, IL
06-1988

Skills

  • Relationship building and management
  • Customer Service-oriented
  • Sales expertise
  • Cash handling

Timeline

RELATIONSHIP BANKER II

Old National Bank
03.2022 - Current

HUB SUPERVISOR

FIRST MIDWEST BANK
11.2018 - 03.2022

High Honors

Bogan Computer Technical High School

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