Jennifer Raff
Irving,TX
Summary
Compassionate Registered Nurse with experience offering comprehensive patient care in the Surgical Neuro Progressive Care Unit. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Registered Nurse
Parkland Hospital
02.2023 - Current
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Monitored patient reactions after administering medications and IV therapies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Monitored cardiac and other critical vital signs to detect changes and enable intervention of life-threatening or emergency situations.
- Observed, recorded and communicated patient conditions utilizing computerized documentation systems.
- Managed patients recovering from medical or surgical procedures.
Home Stylist
West Elm
07.2017 - 12.2022
- Suggested upholstery, colors and styles to suit customer home furniture/decor needs
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Recorded notes for future reference about customer preferences and services delivered
Customer Service Manager
The Gap
01.2007 - 08.2017
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Completed special projects by using effective decision making, critical thinking and time management skills
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
Sales Associate
The Gap
08.2000 - 01.2007
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Provided positive first impressions to welcome existing, new and potential customers
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
- Maintained customer satisfaction with quick and professional handling of product returns
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Maintained records related to sales, returns and inventory availability
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Processed product returns and assisted customers with other selections
Education
Associate Degree - Nursing
Dallas County Community College
Dallas, TX02-2022
Associate of Science - Science
Dallas County Community College
Dallas, Tx05.2017
Skills
- Organization
- Detail-orientated
- Collecting vitals
- Shared governance
- Wound care
- Feeding pumps
- Direct and indirect patient care
- Physical assessments
Certification
BLS
Timeline
Registered Nurse
Parkland Hospital
02.2023 - Current
Home Stylist
West Elm
07.2017 - 12.2022
Customer Service Manager
The Gap
01.2007 - 08.2017
Sales Associate
The Gap
08.2000 - 01.2007
Associate of Science - Science
Dallas County Community College
Associate Degree - Nursing
Dallas County Community College
Similar Profiles
Sandra CarrilloSandra Carrillo
Certified Medical Assistant at Parkland HospitalCertified Medical Assistant at Parkland Hospital
FLORA KIRIMAFLORA KIRIMA
ICU-RN at Parkland HospitalICU-RN at Parkland Hospital
Binta BalajoBinta Balajo
Psychiatric Registered Nurse at Parkland HospitalPsychiatric Registered Nurse at Parkland Hospital