Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER RAGASA

Lathrop,CA

Summary

Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash management, customer service, and organization which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.

Overview

13
13
years of professional experience

Work History

Lead Teller

Wells Fargo & Company
Newark, CA
08.2019 - 02.2020
  • Managed a team of tellers and ensured proper training on all banking policies and procedures.
  • Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
  • Conducted regular audits of operational processes to identify areas for improvement.
  • Managed supply of cash for the branch, including ordering cash from the vault as necessary.
  • Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.

Lead Teller

Wells Fargo & Company
Alameda, CA
11.2016 - 08.2019
  • Managed a team of tellers and ensured proper training on all banking policies and procedures.
  • Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
  • Conducted regular audits of operational processes to identify areas for improvement.
  • Managed supply of cash for the branch, including ordering cash from the vault as necessary.
  • Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.

Teller

Wells Fargo & Company
Milpitas, CA
04.2016 - 11.2016
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Explained bank services, financial products and applicable fees to customers.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Customer Service Representative

Best Buy
Union City, CA
01.2010 - 04.2016
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Sales Associate

Abercrombie & Fitch
Pleasanton, CA
08.2008 - 08.2009
  • Assisted customers with product selection, sizing and styling.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Engaged customers in friendly, professional dialogue to determine needs.

Head Cashier

Forever 21
Hayward, CA
07.2007 - 08.2008
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Provided feedback to management on cashier performance, identifying training needs and opportunities for improvement.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

High School Diploma -

Arroyo High School
San Lorenzo, CA
06-2007

Skills

  • Customer service
  • Positive attitude
  • Operational efficiency
  • Transactions processing
  • Cash shipment balancing
  • Supply management

Timeline

Lead Teller

Wells Fargo & Company
08.2019 - 02.2020

Lead Teller

Wells Fargo & Company
11.2016 - 08.2019

Teller

Wells Fargo & Company
04.2016 - 11.2016

Customer Service Representative

Best Buy
01.2010 - 04.2016

Sales Associate

Abercrombie & Fitch
08.2008 - 08.2009

Head Cashier

Forever 21
07.2007 - 08.2008

High School Diploma -

Arroyo High School

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