Jennifer Raisor
Louisville,KY
Summary
Dedicated and dependable professional with extensive experience in administrative support and customer service. Proven ability to work independently and collaboratively, with exceptional organizational and time management skills. Strong communicator committed to maintaining high levels of client satisfaction and trust. Currently pursuing a Peer Support Specialist Certificate to further contribute to the recovery field.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Receptionist
Metro Urgent Care
12.2019 - Current
- Managed patient check-ins and appointments, improving office efficiency by 20%.
- Handled patient inquiries and resolved issues, enhancing patient satisfaction.
- Coordinated with medical staff to ensure smooth operations and timely patient care.
- Maintained accurate patient records and confidential information, ensuring compliance with HIPAA regulations.
- Trained new reception staff, contributing to a more cohesive and effective team.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
Cleaning Specialist / Supervisor
White Glove Cleaning Services
05.2005 - 11.2019
- Worked independently or on a team, detailing residential and commercial buildings.
- Ordered and restocked chemicals and cleaning supplies.
- Grocery shopping and organizing for individual clients and households.
- Booking and overseeing of accounts payable and receivable.
- Maintaining a specific deadline for any task given to me or my team.
- remained completely satisfactory and trustworthy
Education
Associates - Community Health Services
Sullivan University 4.0
Kentucky05-2026
Skills
- Independent worker: able to manage tasks without supervision
- Team collaboration: an effective team player
- Organizational skills: Skilled in organizing tasks, supplies, and schedules
- Customer service: Proficient in handling inquiries and ensuring satisfaction
- Time Management: Efficient in managing time and meeting deadlines
- Communication: Excellent verbal and written skills
- Trustworthiness: Maintained high client trust and satisfaction
- Inventory Management: Experienced in ordering and restocking supplies
- Financial oversight: Managed accounts payable and receivable
- Adaptability: Quick learner, adaptable to new tasks
Certification
- HIPPA Privacy Essentials, Skillsoft, October 21, 2024
- CPR/AED/First-Aid, National CPR Foundation, December 15, 2024-December 15, 2026
References
References available upon request.
Timeline
Receptionist
Metro Urgent Care
12.2019 - Current
Cleaning Specialist / Supervisor
White Glove Cleaning Services
05.2005 - 11.2019
Associates - Community Health Services
Sullivan University 4.0
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