Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

JENNIFER RALEIGH

Independence,KY

Summary

As an organized Patient Service Representative with over 13 years of experience in the healthcare industry, I possess a deep understanding of the nuances involved in managing patients' medical needs. With a keen eye for detail, I have been responsible for verifying insurance, scheduling appointments, and organizing essential medical documents. My forward-thinking approach, and ability to utilize my resourcefulness and exceptional interpersonal skills, enable me to build effective rapport with patients. Moreover, I possess advanced skills in healthcare charting and scheduling software, along with a strong commitment to efficiency, patient advocacy, and education. I am skilled at coordinating multiple tasks and maintaining professionalism, even in high-pressure situations. My dependability and organizational skills have proven to be an asset in managing competing priorities. I am always eager to take on additional responsibilities and support my team in achieving their goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification

Work History

Clinical PAS

St. Elizabeth Physicians
06.2023 - 05.2025
  • Scheduled appointments
  • Read test results
  • Maintained patient privacy and confidence during difficult call or situations.
  • Took payments over the phone
  • Epic, Sp350, word, and navigation through the system.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

RMA

St. Elizabeth Pediatrics Crestview Hills
05.2022 - 06.2023
  • Vitals
  • Immunizations
  • Documentation
  • Assisted physicians with daily tasks.
  • Made, canceled, and rescheduled appointments.
  • In basket, out basket, and my chart messages returned.

Pre Access-Specialist

St. Elizabeth Healthcare
10.2021 - 05.2022
  • Scheduled test
  • Preregistered patients for appointments
  • Processed payments
  • Insurance claims approvals
  • Estimate Out-of-pocket.
  • Directed patients to the correct department.

Phlebotomist/Lab Technologist RPT

Cincinnati Children’s Medical Hospital
10.2019 - 10.2021
  • Specializing in venipuncture technique with a wide variety of ages/behavioral needs
  • Trained in ultrasound machine use daily.
  • Medical assistant with experience in catheterization
  • Experience in medical terminology and patient lab order entry

STNA

The Sisters of Notre Dame
11.2018 - 09.2019
  • Maintain efficient documentation.
  • Assist during meals.
  • Assist sisters to the chapel
  • Provide exceptional care for the sisters.

Assembler

Intelligrated
12.2016 - 11.2017
  • Read blueprints and assembled conveyors.
  • Trained employees
  • Maintained timelines for delivery.
  • Maintained a safe work environment.

STNA

Select Medical Hospital
06.2012 - 04.2014
  • Exhibited compassionate care and communication with patients and families.
  • Tended to patients with chronic illnesses.
  • Preformed and recorded vitals
  • Assisted nurses with rectal tubes, g-tube, j-tube, and catheter insertion.

STNA

The Arbors in Milford
06.2011 - 08.2013
  • Directed patients to the correct department.
  • Assisted in wound bandage changes.
  • Performed colostomy and urine ostomy care and replacement.
  • Performed post-mortal care.
  • Performed vital signs, personal care, and range of motion.

Store Manager

Pizza Hut
10.2005 - 05.2011
  • Kept food cost and labor low.
  • Hired and trained employees
  • Maintained food safety license and good standing with the health department.
  • Maintained a positive work environment

Education

HIM - Medical Coding And Billing

Gateway Community And Technical College
Edgewood, KY
01.2026 - 01.2026

Associate's degree - applied science

Gateway Community and Technical College
Edgewood, KY

Certificate - Medical Assistant

Gateway Community College And Tech
Edgewood

Phlebotomist - RPT

Gateway Community & Technical College
Edgewood, KY

State Tested Nurse aide -

Live Oaks
Milford, OH

Skills

  • Positive attitude
  • Team collaboration
  • Customer service
  • Problem solving
  • Time management
  • Attention to detail
  • Dependability
  • Multitasking
  • Computer proficiency
  • Verbal communication
  • Conflict resolution
  • Organizational skills
  • Medical coding
  • Appointment scheduling
  • Patient documentation
  • Insurance processing
  • Vital signs assessment
  • HIPAA compliance
  • Clinical software navigation
  • Microsoft Word proficiency
  • Remote work capability
  • Insurance claim processing
  • Privacy compliance
  • Medical coding expertise

Languages

English

Certification

  • Registered Medical Assistant
  • Registered Phlebotomy Technician

Timeline

HIM - Medical Coding And Billing

Gateway Community And Technical College
01.2026 - 01.2026

Clinical PAS

St. Elizabeth Physicians
06.2023 - 05.2025

RMA

St. Elizabeth Pediatrics Crestview Hills
05.2022 - 06.2023

Pre Access-Specialist

St. Elizabeth Healthcare
10.2021 - 05.2022

Phlebotomist/Lab Technologist RPT

Cincinnati Children’s Medical Hospital
10.2019 - 10.2021

STNA

The Sisters of Notre Dame
11.2018 - 09.2019

Assembler

Intelligrated
12.2016 - 11.2017

STNA

Select Medical Hospital
06.2012 - 04.2014

STNA

The Arbors in Milford
06.2011 - 08.2013

Store Manager

Pizza Hut
10.2005 - 05.2011

Associate's degree - applied science

Gateway Community and Technical College

Certificate - Medical Assistant

Gateway Community College And Tech

Phlebotomist - RPT

Gateway Community & Technical College

State Tested Nurse aide -

Live Oaks
JENNIFER RALEIGH