Jennifer Ralston

Work History

Bartender

Callahan's Bar

12.2018 - 04.2023

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.

Office Manager

Blue Water Sedans And Limousines

01.2015 - 06.2018

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained computer and physical filing systems.
Updated reports, managed 30 plus accounts, and generated reports for company database.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Enhanced team productivity by delegating tasks to 18+ drivers effectively and overseeing daily workflow.
Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Coached new hires on company processes while managing employees to achieve maximum production.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Travel Agent

Happy Vacations

03.2010 - 01.2015

Arranged travel accommodations for groups, couples, executives, and special needs clients.
Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Followed up with customers to increase customer service with travel plans.
Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Organized group tours, coordinating logistics and accommodations to ensure smooth experience for all participants.
Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
Expanded agency's destination offerings by researching emerging travel trends and negotiating contracts with new providers.
Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.

Summary

Overview

Work History

Bartender

Office Manager

Travel Agent

Education

No Degree - General Education

Certificate of Completion - Travel, Hotel, Airline, Rental Car Hospitality

High School Diploma -

Skills

Work Availability

Timeline

Similar Profiles

Ethan LarsenEthan Larsen

Daniel TaylorDaniel Taylor

ANNA SHARAFUTDINOVAANNA SHARAFUTDINOVA

Thea PalmerThea Palmer

Nolan BoscowNolan Boscow