JENNIFER RALSTON
Dania Beach,FL
Summary
Results-driven Real Estate and Transaction Management professional with over 10 years of experience across residential and commercial real estate, title, and B2B operations. Proven ability to lead high-performing teams, optimize systems, and drive efficiency across high-volume transactions. Known for exceptional communication, negotiation, and client relationship management skills.
Overview
17
17
years of professional experience
Work History
Lead Transaction Manager
Truehold
01.2022 - Current
- Managed a team of 4 Transaction Managers, closing over 150 transactions per month including sale-leasebacks, direct acquisitions, assignment deals, and portfolios across multiple markets.
- Implemented new systems and processes to improve efficiency and compliance.
- Acted as authorized signatory; reviewed and processed closing wires, settlement statements, and HOA documents.
- Trained, onboarded, and mentored new team members to ensure process consistency and accuracy.
- Supported the sales team in negotiations, inspection concessions, and client communication to accelerate closings.
- Built and maintained strong relationships with title companies, brokers, inspectors, and vendors.
- Oversaw new market launches, vetting and onboarding title and broker partners.
- Negotiated title and broker fees, as well as concessions with listing agents. Reducing costs by 30% in 2025.
- Ensured all files remained in full regulatory compliance from contract to close.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Coordinated rental agreements, keeping occupancy high and helping renters find suitable spaces.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Handled customer escalations.
Transaction Manager
Zillow
01.2021 - 01.2022
- Closed 200+ transactions per month with a focus on accuracy, speed, and compliance.
- Reviewed and approved escrow and closing documentation including title commitments, settlement statements, taxes, commissions, and deeds.
- Trained and supported team members on resale transaction procedures.
- Developed strong business relationships with title partners and brokers.
- Resolved transaction escalations quickly through clear communication and problem-solving.
Realtor
RE/MAX 5 Star Realty
01.2019 - 01.2021
- Guided buyers and sellers through the entire sales process from consultation to close.
- Conducted market analyses and negotiated prices, inspections, and credits.
- Generated new business through client follow-up, networking, and marketing.
- Consistently exceeded client expectations with professionalism and responsiveness.
Realtor
Laurie Reader Real Estate
01.2019 - 01.2019
- Supported buyers and sellers in all aspects of the transaction process, mirroring responsibilities held at RE/MAX.
- Top Producer
Transaction Coordinator / Office Manager
A.J. Ryan Realty
01.2015 - 01.2018
- Managed all administrative and transaction functions for buyer and seller files.
- Verified contract compliance and ensured accurate completion of escrow documents.
- Coordinated inspections, negotiated repairs, and trained new real estate agents.
Sales Consultant
Verizon
01.2009 - 01.2013
- Consistently exceeded sales goals through consultative selling and client relationship management.
- Recognized for top performance and strong customer retention.
- Resolved customer escalations with professionalism and empathy.
Education
Associate Degree -
Tallahassee Community College
Skills
- Licensed Realtor
- Notary Public
- Contract-to-close management
- Multi-state real estate transaction coordination
- Title & escrow review (HUD/CD review, clearing title issues)
- Investor, wholesale, novation, and assignment transaction handling
- Portfolio management (high-volume multi-property)
- Sale-leaseback & direct acquisition workflow expertise
- Wire requests & funding coordination
- Closing document audit & deadline tracking
- Understanding of state-specific real estate laws and timelines
Timeline
Lead Transaction Manager
Truehold
01.2022 - Current
Transaction Manager
Zillow
01.2021 - 01.2022
Realtor
RE/MAX 5 Star Realty
01.2019 - 01.2021
Realtor
Laurie Reader Real Estate
01.2019 - 01.2019
Transaction Coordinator / Office Manager
A.J. Ryan Realty
01.2015 - 01.2018
Sales Consultant
Verizon
01.2009 - 01.2013
Associate Degree -
Tallahassee Community College