Jennifer Rambo
Milford,DE
Summary
Proven Marketing Manager and Community Ambassador at Mission BBQ, adept in partnership development and event coordination. Leveraged public speaking and volunteer oversight to enhance community engagement, achieving significant outreach metrics. Excelled in fostering collaboration, ensuring high customer satisfaction, and driving organizational goals with a strategic approach. Demonstrates strong leadership and marketing skills.
Overview
12
12
years of professional experience
Work History
Marketing Manage/Community Ambassador
Mission BBQ
Dover, Delaware
08.2017 - 09.2024
- Tracked data using spreadsheets to record pledges, phone calls and canvassing.
- Developed relationships with key stakeholders within the community to foster a sense of collaboration and partnership.
- Conducted outreach to local businesses, organizations and community members to increase awareness of the organization's mission.
- Developed engagement and outreach metrics to solicit community engagement.
- Coordinated logistics for meetings between staff, partners and other relevant parties.
- Maintained outreach contacts in organization's database to track progress toward base building goals.
- Responded promptly to inquiries from members of the public via email or phone calls.
- Provided support for public events, such as festivals and workshops, by helping to coordinate volunteers and activities.
- Collaborated with colleagues across departments on special projects aimed at furthering progress towards organizational goals.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Manager
Chic-Fil-A
Dover, Delaware
03.2013 - 08.2017
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Weinstein Academy
Lafayette Hill, PA05-1989
Skills
- Marketing
- Event coordination
- Community meeting arrangements
- Canvassing
- Partnership development
- Public speaking
- Volunteer oversight
Accomplishments
- Community Excellence Award 7 years in a row.
- Honorary Commander Dover Air Force Base (2019-2024)
- Honorary Commander Delaware State Police (2023)
Affiliations
- Operation Feed the Troops Treasurer and Fundraiser
- State Captain Delaware Patriot Guard Riders
References
References available upon request.
Timeline
Marketing Manage/Community Ambassador
Mission BBQ
08.2017 - 09.2024
Assistant Manager
Chic-Fil-A
03.2013 - 08.2017
High School Diploma -
Weinstein Academy
Similar Profiles
Sydney E. TaylorSydney E. Taylor
Team Member at Mission BBQTeam Member at Mission BBQ
Ashley BegasseAshley Begasse
Catering Captain at Mission BBQCatering Captain at Mission BBQ
Shisley LegrosShisley Legros
Guest Service Representative at Mission BBQGuest Service Representative at Mission BBQ