Jennifer Ramirez
Reno,NV
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Supervisor of Operations
Bell Photographers
07.2017 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Trainer
Patterson Parchment
08.2010 - 03.2015
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Analyzed and evaluated training effectiveness and program outcomes.
Supervisor of Operations
Tachi Palace Hotel & Casino
06.2007 - 08.2009
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
Education
High School Diploma -
Colegio De Bachilleres
Mexico CitySkills
- Recruitment and Hiring
- Facilities Inspection
- Maintenance Oversight
- Staff Evaluation
- Team Development
- Staff Training
- Time Management
- Quality Assurance
- Team Leadership
- Strategic Planning
- Conflict Resolution
- Problem Solving
- Customer Service
- Employee Supervision
- Staff Management
- Scheduling
- Inventory Management
- Appointment Scheduling
- Motivational Leadership
- Workflow Planning
Languages
Spanish
Native or Bilingual
Timeline
Supervisor of Operations
Bell Photographers
07.2017 - Current
Trainer
Patterson Parchment
08.2010 - 03.2015
Supervisor of Operations
Tachi Palace Hotel & Casino
06.2007 - 08.2009
High School Diploma -
Colegio De Bachilleres
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