Jennifer Ramirez
Los Angeles,CA
Summary
Dynamic professional with a proven track record at Thompson Hospitality, adept in customer service and problem-solving. Excelled in optimizing team performance and enhancing tenant satisfaction. Known for a friendly, positive attitude and exceptional organizational skills, consistently delivering results in fast-paced environments.
Overview
24
24
years of professional experience
Work History
MK Attended
Thompson Hospitality
06.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
Maintenance Supervisor
Merchants Building Maintenance
01.2014 - 06.2019
- Optimized resource allocation by carefully tracking inventory levels of tools, materials, and equipment needed for maintenance tasks.
- Managed a team of maintenance technicians, providing ongoing training and support to ensure their success.
- Maintained accurate records of all maintenance tasks completed, ensuring compliance with regulatory requirements.
- Enhanced tenant satisfaction through proactive communication and prompt resolution of maintenance concerns.
- Collaborated with contractors during construction projects to ensure high-quality results aligned with project specifications.
- Succeeded in maintaining a clean, well-organized work environment that promoted efficiency and safety for both staff members and tenants.
- Streamlined work order processing, resulting in faster response times to tenant requests.
Receptionist
Charlie Rocket
07.2000 - 04.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
High School Diploma -
Ulysses S. Grant Senior High School
Van Nuys, CA06.1995
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Flexible and Adaptable
Dependable and Responsible
Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
MK Attended
Thompson Hospitality
06.2019 - Current
Maintenance Supervisor
Merchants Building Maintenance
01.2014 - 06.2019
Receptionist
Charlie Rocket
07.2000 - 04.2011
High School Diploma -
Ulysses S. Grant Senior High School