JENNIFER RAMIREZ
Summary
Empathetic Senior Case Manager with 21 years of experience in Personal Injury case management. Guides lower-level Case Manager's in solving client needs effectively, simultaneously engaging personally in case work. Compassionate professional giving back to community through service to others.
Overview
21
21
years of professional experience
Work History
Claims Liaison; Sr. Case Manager
Tofer & Associates
03.2021 - Current
- Case load of 40+ files; responsibilities included; Entering the file into Filevine computer system, sent out all letters to the proper parties
- I had communication with Insurance companies through email, telephone and fax (i.e., to resolve liability) on premises liability, Uber, lyft, lime scooter, dog bite, auto accidents, Metro, Government, City & State Claims
- Heavy communication with clients via telephone, text, email, providing status, assisting them up with transportation to medical facilities, PCP’s, specialist and assisting with any other issue the client might have
- I would also do some medical record requesting, reviewing medical records, police reports, following up on medical treatment status, recommendations, radiology, etc
- I worked minimal on property damage
- File /Case review to insure all is in order at the proper stage and if documents such as UM Certs, Medical reporting or liens missing, I would insure it was done or received, If it needed to be transferred into a different office department for example: for demand, further medial record collection, litigation and some cases had to go for attorney review or the office manager to drop.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- I oversee the JCM's with guidance in how to properly work up a case with injuries to gain a better settlement for the clients.
- I oversee the Demands team and guide them with follow-ups and settlement negotiations.
- I monitor our Statute of Limitations along side a team of three peers to make sure our cases are properly being handled in a timely matter.
Case Manager/Office Manager/Litigation Legal Assistant
Javaherian & Ruszecki, P.C.
05.2009 - 05.2021
- Case Manager duties included: Managed roughly 150 pre-litigation files at times close to management and would also do file review with the attorneys ( The partners of the company) to insure the proper management of the files being handled; I would set up claims, clear liability , resolve property damages (i.e
- Request LOU, rental, car seat reimbursements, assist with towing expenses, lien sales of the vehicles and total loss documents,) send out all representation letters, client letters, Heavy client service communication; via telephone and emails
- Data entry consisted of in-putting all new case file client information into Filevine, note taking while on the phone with either a client, a clinic, a doctor, a nurse, police officer, insurance adjuster, insurance appraiser, defendant, witness, or anything relating to the case is highly important
- I also would at times sign-up new client’s in house and out of the office
- I would receive intakes via phone and screen the new potential client calls
- Office Manager duties included: Managing a small boutique firm with no more than 2-3 employees to ensure the office would run smoothly and efficiently
- I was entrusted with daily task such as answering phones, greeting client’s, front office duties, data entry of client information, organization of files, screening new potential cases, signing up clients in and out of the office and delegating daily task that I was not going to be able to complete
- I was also part of the hiring/firing process
- Litigation Legal Assistant duties included: Managing litigation files starting with filing and serving complaints, responding to/and or propounding discovery such as Form Interrogatories, Special Interrogatories; Request for production; Request for Admissions as well as managing the daily calendar and any daily task that required me to handle any and all court matters.
Litigation Secretary/Temp
Law Offices of Howard B. Kim
05.2018 - 10.2018
- Duties included: Managing pre-litigation cases, answering phones, greeting client’s, front office duties, data entry of client information, organization of files, screening new potential cases, signing up clients in and out of the office, opening claims with insurance companies, settling property damage and bodily injury claims; Managing litigation files starting with filing and serving complaints, responding to/and or propounding discovery such as Form Interrogatories, Special Interrogatories; Request for production; Request for Admissions as well as managing the daily calendar and any daily task that required me to handle all court matters
Legal Assistant
Law Offices of Theodore S. Lee
01.2005 - 04.2009
- Duties Included: Managing pre-litigation cases, answering phones, greeting client’s, front office duties, data entry of client information, organization of files, screening new potential cases, signing up clients in and out of the office, opening claims with insurance companies, settling property damage and bodily injury claims
- Experience with personal injury, dog bites & premises liability claims.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
Legal Secretary/Administrative Assistant/ Receptionist
Law Offices of Grayson & Grayson
08.2003 - 01.2005
- Duties included: Signed up new potential clients, in all areas of personal injury
- Worked the cases from opening claims, setting up vehicle inspections and sent out demands, I also handled the phones, computer entry, accounts payable, accounts receivable, ran errands and assisted with all other office needs which included, typing, filing, computer entry, photocopying, faxing and sent out all other important documents.
Education
Associate of Science - Administration of Justice
Rio Hondo College
Whittier, CABachelor of Science - Psychology
University of Phoenix
Tempe, AZ2026
Paralegal Studies Certificate Program
University of Davis
Davis, CA2025
High School Diploma -
Montebello High School
Montebello, CA2000
Variety
Regional Occupational Program
Montebello, CA 2000
Skills
- Bilingual (English/Spanish)
- Verbal
- Written and organization skills
- Word
- Excel
- DropBox
- Advanced Certified Paralegal
- Microsoft Office
- Case File Management such as Filevine and Tri-tek, Vinesign
- Civil Law
- Document drafting
- Calendar Management
- Litigation Support
References
Available upon Request
Timeline
Claims Liaison; Sr. Case Manager
Tofer & Associates
03.2021 - Current
Litigation Secretary/Temp
Law Offices of Howard B. Kim
05.2018 - 10.2018
Case Manager/Office Manager/Litigation Legal Assistant
Javaherian & Ruszecki, P.C.
05.2009 - 05.2021
Legal Assistant
Law Offices of Theodore S. Lee
01.2005 - 04.2009
Legal Secretary/Administrative Assistant/ Receptionist
Law Offices of Grayson & Grayson
08.2003 - 01.2005
Associate of Science - Administration of Justice
Rio Hondo College
Bachelor of Science - Psychology
University of Phoenix
Paralegal Studies Certificate Program
University of Davis
High School Diploma -
Montebello High School
Variety
Regional Occupational Program
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