Jennifer Ramirez
Bothell,WA
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support. Energetic cashier with several years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Los Portales 2
Everett, WA
05.2022 - Current
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Processed refunds and exchanges according to company policy.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Verified customer age requirement for alcohol or tobacco purchases.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Analyzed sales data reports to identify trends in customer buying habits.
- Developed strong working relationships with team members to foster collaboration.
Cashier Team Lead
Plaza Latina
Everett, WA
06.2015 - 11.2019
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Assisted customers with locating items within the store when requested.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Education
High School Diploma -
Currently in School
Edmonds, WA12-2024
Skills
- Policy Enforcement
- POS System
- Online Order Picking
- Cashier training
- Customer Service
- Heavy Lifting
- Adaptability and Dependability
- Positive Attitude
- New Hire Training
- Team Leadership
- Cash handling expertise
- Retail Merchandising
- Fraud prevention
- Money Handling
- Opening and closing procedures
- Product restocking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier Team Lead
Los Portales 2
05.2022 - Current
Cashier Team Lead
Plaza Latina
06.2015 - 11.2019
High School Diploma -
Currently in School
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