Summary
Overview
Work History
Education
Skills
Languages
Languages
Accomplishments
Timeline
Generic

Jennifer Ramirez

Revere,MA

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

10
10
years of professional experience

Work History

Relationship Banker

Santander
Revere, MA
11.2022 - Current
  • Facilitated customer access to mobile banking, enhancing overall banking experience.
  • Managed new and existing portfolios, developing relationships through exceptional service.
  • Maintained up-to-date knowledge of financial markets to deliver informed advice.
  • Advised customers on bank products, services, and financial planning options.
  • Resolved account discrepancies, leading to improved client satisfaction.
  • Conducted daily outreach to existing and potential leads to drive engagement.
  • Built strong client relationships through personalized interactions and attentive service.
  • Referred customers to investment and merchant partners when necessary.

Teller/Customer Service Representative

Santander
Revere, MA
05.2021 - 11.2022
  • Identified customer referral opportunities to enhance service offerings across bank departments.
  • Processed customer transactions, including deposits, withdrawals, and loan payments efficiently.
  • Maintained high service levels through professional interactions with customers.
  • Executed diverse customer service duties, such as operating money counters and balancing ATMs.
  • Verified customer identification to ensure compliance with regulatory standards.
  • Maintained accurate records of all transactions and customer interactions.
  • Handled large volumes of currency quickly and accurately, minimizing errors.

Supervisor, Customer Service

Moody's Delicatessen & Provisions
Boston, MA
04.2019 - 03.2020
  • Maintained high productivity by efficiently processing cash, credit and debit transactions
  • Provided customers with menu options and recommendations
  • Experience in delivering and managing catering orders to businesses
  • Trained new employees in cash register procedures
  • Reliable in opening and closing storefront by following procedures
  • Completed daily tasks such as keeping area clean and organized

Hostess

The Westland
Boston, MA
12.2018 - 06.2019
  • Managed phone inquiries to schedule reservations and process pick-up orders.
  • Confirmed reservations through follow-up communication with potential customers.
  • Welcomed guests and assigned tables to enhance dining experience.
  • Maintained a clean and organized dining room to support staff efficiency.
  • Conducted walkthroughs during service to monitor customer satisfaction levels.
  • Executed daily tasks including cleaning and restocking work stations.

Cashier/Customer Service

Finagle A Bagel
Boston, MA
07.2015 - 05.2018
  • Helped customers with menu options and offered recommendations
  • Processed over 100 transactions per day with exceptional accuracy
  • Assisted with end of day procedures
  • Completed daily tasks such as restocking and keeping areas clean
  • Trained new team members in cash register operations
  • Reliable in opening and closing by following procedures

Education

High School -

Revere High School
Revere
05-2018

Skills

  • Adaptability
  • Relationship building
  • Team collaboration
  • Problem solving
  • Portfolio management
  • Sales experience
  • Hospitality and accommodation

Languages

  • Spanish
  • English

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Accomplishments

  • Q1 & Q2 Excellence Award 2024
  • Q3 & Q4 Excellence Award 2024
  • President's Circle Award 2024

Timeline

Relationship Banker

Santander
11.2022 - Current

Teller/Customer Service Representative

Santander
05.2021 - 11.2022

Supervisor, Customer Service

Moody's Delicatessen & Provisions
04.2019 - 03.2020

Hostess

The Westland
12.2018 - 06.2019

Cashier/Customer Service

Finagle A Bagel
07.2015 - 05.2018

High School -

Revere High School

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