Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jennifer Ramirez

Marysville

Summary

Dynamic and results-driven professional with extensive experience at Toys R Us, excelling in customer service and employee supervision. Proven track record in optimizing operations and enhancing performance, while effectively resolving customer complaints. Skilled in fraud prevention and maintaining high standards of store appearance, fostering a welcoming environment for all customers.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Seasonal Front End Manager

Toys R Us
SouthCenter Washington
04.2016 - 11.2016
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Sales Associate

Nordstroms Rack
Factoria Mall Bellevue Washington
01.1999 - 02.2007
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

GED -

Everett Community College
Everett, WA
05-2006

Skills

  • Customer service
  • Employee supervision
  • Staff supervision
  • Performance improvements
  • Fraud prevention
  • Operations management
  • Performance optimization

Certification

Certified Flaggers Card (expires June 2028)

Languages

English
Full Professional

Timeline

Seasonal Front End Manager

Toys R Us
04.2016 - 11.2016

Sales Associate

Nordstroms Rack
01.1999 - 02.2007

GED -

Everett Community College

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