Jennifer Ramirez-Gurrola
Manager, Host, ToGo
Russellville
Summary
Dynamic and dependable professional with extensive experience in customer service and team management at Sonic. Proven ability to enhance guest experiences through effective communication and collaboration. Skilled in cash handling and POS systems, while maintaining a calm demeanor under pressure. Committed to fostering a positive work environment and achieving operational excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Language
Work History
To Go
La Chiquita Resturant
06.2022 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Chilis
Hostess, Shitleader, ToGo
07.2020 - 06.2022
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Receptionist
Clarion Inn & Suites
12.2019 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
General Manager
Sonic
03.2014 - 12.2019
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
High School Diploma -
Russellville High School
Russellville 05-2012
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Team management
Flexible and adaptable
Time management
Multitasking
Dependable and responsible
Calm under pressure
Supervision and leadership
Multitasking Abilities
Timeline
To Go
La Chiquita Resturant
06.2022 - 12.2024
Chilis
Hostess, Shitleader, ToGo
07.2020 - 06.2022
Receptionist
Clarion Inn & Suites
12.2019 - 07.2020
General Manager
Sonic
03.2014 - 12.2019
High School Diploma -
Russellville High School
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