Jennifer Ramos Hernandez
Charlotte,NC
Summary
Effectively manage personnel and business operations to handle demanding [Culinary Class] needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Chef's Assistant
Kitchen Social
06.2023 - 07.2023
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Limited portion sizes and used garnishes to control food costs.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
- Cleaned and oiled kitchen equipment to maintain optimized function.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Replenished food and ingredients supplies to meet service demand.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Removed trash and cleaned kitchen garbage containers.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Assisted in setting up and breaking down kitchen stations.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained high personal grooming standards and uniform presentation.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Customer Service Representative
Family Dollar
11.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Applied Science - Baking And Pastry Arts
Johnson & Wales University - Charlotte
Charlotte, NC05.2027
High School Diploma -
East Lee County High School
Lehigh Acres, FL05.2023
Skills
- Food Prep
- Sanitation practices
- Attention to detail
- Kitchen safety
- Time management
- Adaptability
- Leadership qualities
- Quality Control
- Food Safety
- Safe Food Handling
- Food Assembly
- Knife Skills
Certification
- Serve Safe Food Manager Certification - Valid until 02/2028
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Chef's Assistant
Kitchen Social
06.2023 - 07.2023
Customer Service Representative
Family Dollar
11.2022 - 05.2023
Associate of Applied Science - Baking And Pastry Arts
Johnson & Wales University - Charlotte
High School Diploma -
East Lee County High School
- Serve Safe Food Manager Certification - Valid until 02/2028
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