Jennifer Ramos
Pacoima,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Food Drive Volunteer
MEND
Pacoima, CA
05.2023 - Current
- Provided support to local families in need through efficient food distribution efforts.
- Distributed food boxes with carefully selected essentials to families in need.
- Prepared and packaged boxes during box assembly line phase.
- Helped visitors pick out food items from donations.
Direct Support Professional
Tierra Del Sol
Sunland, CA
04.2023 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Supervised daily activities and provided assistance to staff.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
Farmer
TDS Farm
Sunland, CA
04.2023 - Current
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Oversaw feeding, watering and health monitoring of horse, goats, sheep, rabbits, chickens, duck,llama and alpaca prioritizing health and wellness.
Car Washer
LAPD Car Wash
Pacoima, CA
04.2023 - Current
- Enhanced customer satisfaction by providing thorough and efficient car washing services.
- Reduced water waste through the implementation of eco-friendly car washing practices.
- Assisted in training new team members on proper car washing techniques, resulting in consistent service quality.
Mail Carrier
United States Post Office
Van Nuys, CA
01.2023 - 03.2023
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Handled mail and packages with care to prevent damage during delivery.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
Non-Emergency Medical Driver
Call The Car
Lancaster, CA
11.2020 - 12.2022
- Conducted thorough pre-transport assessments to identify any potential issues or special accommodations needed for each patient.
- Enhanced communication between drivers and dispatch team through regular updates during transports about delays or changes in schedule as needed.
- Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
- Adhered to HIPAA regulations while handling sensitive patient information, maintaining confidentiality at all times.
- Reduced missed appointment rates by consistently arriving on time and communicating effectively with healthcare providers.
- Provided compassionate care, understanding the unique needs of each individual patient during transport.
- Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
- Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
- Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.
- Moved patients up and down inclines and stairs safely using wheelchairs.
- Safely secured clientele in wheelchairs within van for successful, safe transportation.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Achieved daily preparation for vehicle inspections prior to travel.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Communicated with patients and healthcare workers in both English and Spanish.
- Drove safely in various weather and road conditions to avoid accidents.
Non-Emergency Medical Driver
Medtrans Inc
Lancaster, CA
02.2016 - 10.2020
- Assisted patients with mobility challenges, utilizing proper lifting techniques and equipment for their safety and comfort.
- Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
- Conducted thorough pre-transport assessments to identify any potential issues or special accommodations needed for each patient.
- Enhanced communication between drivers and dispatch team through regular updates during transports about delays or changes in schedule as needed.
- Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
- Adhered to HIPAA regulations while handling sensitive patient information, maintaining confidentiality at all times.
- Reduced missed appointment rates by consistently arriving on time and communicating effectively with healthcare providers.
- Provided compassionate care, understanding the unique needs of each individual patient during transport.
- Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
- Ensured vehicle maintenance was up-to-date, contributing to the overall reliability of the transportation service.
- Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
- Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.
- Moved patients up and down inclines and stairs safely using wheelchairs.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Achieved daily preparation for vehicle inspections prior to travel.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Communicated with patients and healthcare workers in both English and Spanish.
- Drove safely in various weather and road conditions to avoid accidents.
Floor Associate
99 Cents Only
Lancaster, CA
10.2013 - 03.2016
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
No Degree - History
Antelope Valley College
Lancaster, CACertification - Medical Assisting
University of Antelope Valley
Lancaster, CA02.2012
High School Diploma -
Antelope Valley High School
Antelope, CA05.2011
Skills
- Active Listening
- Stocking
- Relationship Building
- Safety Procedures
- Phone and Email Etiquette
- Emotional Support
- Sorting and Categorizing
- Package preparation
- Data Entry
- Paperwork management
- First Aid Training
- Volunteer Scheduling
- Behavioral Management
- Disability Awareness
- Social Skills Development
- CPR Certification
- Self-Advocacy Training
- Time Management
- Critical Thinking
- Documentation and Recordkeeping
Languages
Spanish
Native or Bilingual
Timeline
Food Drive Volunteer
MEND
05.2023 - Current
Direct Support Professional
Tierra Del Sol
04.2023 - Current
Farmer
TDS Farm
04.2023 - Current
Car Washer
LAPD Car Wash
04.2023 - Current
Mail Carrier
United States Post Office
01.2023 - 03.2023
Non-Emergency Medical Driver
Call The Car
11.2020 - 12.2022
Non-Emergency Medical Driver
Medtrans Inc
02.2016 - 10.2020
Floor Associate
99 Cents Only
10.2013 - 03.2016
No Degree - History
Antelope Valley College
Certification - Medical Assisting
University of Antelope Valley
High School Diploma -
Antelope Valley High School