Jennifer Ramos
Chicago,IL
Summary
Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Zachs Car Wash
04.2024 - Current
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Retail Sales Associate
Burlington
09.2023 - 04.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
Car Wash Attendant
Jet Brite Car Wash
04.2020 - 09.2023
- Managing up to 15 transactions
- Monitoring functionality of car wash machinery and equipment
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Maintained and repaired car wash equipment to meet operational demand.
- Directing vehicles into car wash tunnel
- Train new employees
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
Education
HIgh school graduate -
Marine Leadership Academy
Chicago, IL01.2021
Skills
- Customer service
- Fluent in Spanish
- Sales
- Management
- Teamwork
- Communication
- Leadership
- Enthusiastic
- Computer skills
- Returns and exchanges
- Upselling strategies
- Event coordination
Timeline
Customer Service Supervisor
Zachs Car Wash
04.2024 - Current
Retail Sales Associate
Burlington
09.2023 - 04.2024
Car Wash Attendant
Jet Brite Car Wash
04.2020 - 09.2023
HIgh school graduate -
Marine Leadership Academy
Similar Profiles
Mair BedfordMair Bedford
Accounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash SystemsAccounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash Systems
Aniya McClain-HillAniya McClain-Hill
Sales Consultant at Tiger Car Wash/ Club Car WashSales Consultant at Tiger Car Wash/ Club Car Wash
Savannah RolloSavannah Rollo
General Manager at Cascades Car Wash (acquired by GO Car Wash 2019)General Manager at Cascades Car Wash (acquired by GO Car Wash 2019)
Tsvetelin PenevTsvetelin Penev
Back Server at The Peninsula HotelBack Server at The Peninsula Hotel
Jose Sanchez-GarciaJose Sanchez-Garcia
Certified Medical Assistant at Northwestern MedicineCertified Medical Assistant at Northwestern Medicine