Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Ramos

Kansas City,KS

Summary

Versatile and results-oriented professional with a track record of enhancing operational efficiency and customer satisfaction at Lowes Home Improvement. Expert in staff scheduling and bilingual communication, adept at fostering vendor relationships and streamlining procurement processes. Proven ability to lead safety improvements and mentor teams for peak performance, significantly boosting productivity and compliance.

Overview

2025
2025
years of professional experience

Work History

Maintenance Lead

Cerner
  • Improved overall facility safety with regular inspections and hazard identification initiatives.
  • Developed strong vendor relationships for cost-effective procurement of parts and services.
  • Generated and completed work orders for repairs, maintenance, and component replacement.

Front End Supervisor

Lowes Home Improvment
02.2021 - Current
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Delivery Coordinator

Lowes Home Improvment
05.2022 - 12.2023
  • Prepared delivery documents, checking completion and accuracy of paperwork.
  • Updated delivery tracking systems to provide accurate information to customers.
  • Conducted regular checks on delivery vehicles for maintenance and safety.
  • Coordinated delivery schedules to ensure timely arrivals and departures.
  • Organized and prioritized delivery orders to meet customer needs.
  • Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.

Education

Diploma -

Turner High School
Kansas City, KS

Professional Translator -

Kansas City Kansas Community College
Kansas City, KS

Skills

    Power Equipment Certified

    Bilingual

    Staffing and Scheduling

Timeline

Delivery Coordinator

Lowes Home Improvment
05.2022 - 12.2023

Front End Supervisor

Lowes Home Improvment
02.2021 - Current

Maintenance Lead

Cerner

Diploma -

Turner High School

Professional Translator -

Kansas City Kansas Community College

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Jennifer Ramos