Jennifer Ramos
Orem
Summary
Dedicated Patient Care Technician with experience at Intermountain Health, excelling in vital signs monitoring and compassionate care. Enhanced patient satisfaction through effective communication and meticulous attention to hygiene standards. Proven ability to train staff and advocate for patient needs, ensuring a safe and dignified healthcare environment.
Diligent CNA with solid background in patient care. Known for providing compassionate support and ensuring patient comfort. Demonstrated ability in monitoring vital signs and assisting with daily living activities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Care Technician/OB Scrub Technician
Intermountain Health
09.2005 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Fostered clean and hygienic environment, reducing risk of infections.
- Assisted nursing staff with medical procedures to support patient care plans.
Assistant Manager
Kneaders
06.2023 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager
Burgers Supreme
03.2005 - 09.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Certified Nursing Assistant
Parkway Health And Rehab
06.2013 - 01.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Bachelor of Science - Health Administration-Biomedical Clinical Speciati
Steven-henager College
Orem, UT11-2013
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Infection control standards
- Compassionate care
- Catheter care
- Patient advocacy
- Patient-focused care
- Patient care
- Activities of daily living ADL support
Certification
- CNA - Certified Nursing Assistant
Languages
Spanish
English
Native or Bilingual
Timeline
Assistant Manager
Kneaders
06.2023 - 02.2025
Certified Nursing Assistant
Parkway Health And Rehab
06.2013 - 01.2015
Patient Care Technician/OB Scrub Technician
Intermountain Health
09.2005 - Current
Assistant Manager
Burgers Supreme
03.2005 - 09.2015
Bachelor of Science - Health Administration-Biomedical Clinical Speciati
Steven-henager College
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