Jennifer Ramos
Katy,TX
Summary
Resourceful and approachable professional with a strong track record in organizational support, project coordination, and executive assistance. Known for creating calm in fast-paced environments through clear communication, thoughtful problem-solving, an a proactive mindset. Trusted partner to senior leaders, offering seamless administrative support and helping teams stay focused and efficient. Experienced in managing office operations, coordinating events, training staff, and guiding day-to-day workflows with professionalism and care.
Overview
18
18
years of professional experience
Work History
Human Resources Coordinator
Graniti Vicentia
Houston, Texas
06.2022 - Current
- Deliver strategic training sessions to senior leadership on critical HR operations, such as PIP management, FMLA regulations, terminations, and organizational policies to enhance leadership effectiveness and legal compliance
- Create, Plan and Lead Employee Engagement events such as Employee Milestones, Holiday Events, Etc.
- Assists employees and answers questions about company health benefit programs, including Medical, Dental, Vision, Disability, 401(k), HSA accounts, and other ancillary plans
- Works with supervisor on the implementation of different HR initiatives
- Facilitate onboarding efforts for new employees, ensuring a seamless experience from day one
- Lead internal communications efforts, including company announcements, newsletters, and change management communications
- Responded to internal inquiries regarding HR policies, procedures, and payroll
- Provides guidance on policies and procedures to employees and managers
- Ensure smooth day-to-day office operations by managing administrative workflows, coordinating supplies, and IT equipment by maintaining up-to-date asset tracking
Leasing Consultant
Oak Villa Apartments
Houston, Texas
03.2012 - 02.2019
- Conducted tours of available apartments, highlighting features and amenities
- Processed rental applications, verified references and conducted background checks
- Responded to tenant requests for maintenance services in a timely manner
- Handled rent collection duties including issuing late notices or eviction notices if necessary
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes
- Managed and oversaw operations, maintenance, and administration of property
- Monitored progress of the maintenance crew throughout each unit's move-in day to guarantee a successful transition into the unit
Sales Associate
Sunglass Hut at Macy's
Houston, TX
03.2010 - 01.2012
- Assisted customers with product selection, sizing and styling
- Restocked shelves as needed to ensure sufficient inventory levels
- Trained new team members in cash register operation, stock procedures, and customer services
- Upsold additional items based on customer interests and needs
- Analyzed, monitored, and maintained inventory
- Exceeded sales goals
Executive Assistant
God Created Marble and Granite
Houston, TX
07.2007 - 12.2011
- Provided administrative support in preparing invoices, purchase orders, and other documentation required for daily business activities
- Provided excellent customer service to ensure satisfaction of all clients
- Scheduled appointments with clients and contractors to coordinate installation
- Collected payments from clients
- Monitored inventory levels of office supplies and placed orders when necessary
- Monitored incoming emails and responded accordingly in a timely manner
Education
High School Diploma -
Jersey Village High School
Houston, TX05-2007
Skills
- Management Support
- Training and Mentoring
- Benefits Coordination
- Conflict Resolution
- Employee Relations
- Recruiting
- Confidentiality
- Multitasking
- Administrative Experience
- Event Planning
- Onboarding Facilitation
- Customer Service
- Microsoft 365
- Google Workspace
- HRIS ( BambooHR LLC, Rippling )
Timeline
Human Resources Coordinator
Graniti Vicentia
06.2022 - Current
Leasing Consultant
Oak Villa Apartments
03.2012 - 02.2019
Sales Associate
Sunglass Hut at Macy's
03.2010 - 01.2012
Executive Assistant
God Created Marble and Granite
07.2007 - 12.2011
High School Diploma -
Jersey Village High School
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