Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Ramos

Healdsburg,CA

Summary

Dynamic and dedicated professional with extensive experience in customer service at McDonald's. Proven ability to enhance customer satisfaction through effective communication and cash handling skills. Recognized for maintaining high standards of cleanliness and fostering teamwork, contributing to a positive work environment and repeat business. Committed to delivering exceptional service and support.

Experienced with childcare, ensuring children's safety and well-being. Utilizes creative strategies to engage children in educational activities and promote development. Knowledge of household management and effective communication with parents to maintain supportive and nurturing environment.

Overview

11
11
years of professional experience

Work History

Cashier

Mcdonalds
01.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Food Service Worker

Hotel Trio, Marriot
10.2017 - 08.2025
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.

Cashier

Taco Bell
10.2015 - 06.2017
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Nanny

Private Employer
02.2015 - 05.2015
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Played games, worked on puzzles, and read books to young children.
  • Engaged with children on age-appropriate level.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Administered basic first-aid and medication in emergency situations.
  • Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
  • Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.

Education

High School Diploma -

Geyserville High
Geyserville, CA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • POS systems

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Mcdonalds
01.2023 - Current

Food Service Worker

Hotel Trio, Marriot
10.2017 - 08.2025

Cashier

Taco Bell
10.2015 - 06.2017

Nanny

Private Employer
02.2015 - 05.2015

High School Diploma -

Geyserville High

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