Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Ramsay

Montgomery,AL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Residential Unit Coordinator

The Arc Montgomery
Montgomery, AL
10.2022 - 11.2023
  • Conducted regular staff meetings to ensure continuity of care.
  • Maintained accurate records and documentation for all individuals in the unit.
  • Assisted in the development of unit policies and procedures.
  • Coordinated patient transfers between units and other facilities.
  • Collaborated with members of an interdisciplinary team to develop individualized behavior plans that meet each individual's needs.
  • Assisted in resolving conflicts between staff members or departments.
  • Interacted with vendors to purchase supplies and equipment needed by the unit.
  • Managed occupancy and assignments and oversaw compliance with state regulations.
  • Maintained unit supplies and equipment for medical staff and patient care needs.
  • Conducted orientations and training for newly hired staff.
  • Supervised the Residential units Manager to ensure job requirements were being completed.
  • Overseen scheduling to ensure proper coverage of each unit per state regulations.

Residential Home Manager

The Arc Montgomery
Montgomery, AL
02.2021 - 10.2022
  • Conducted regular staff meetings to ensure continuity of care.
  • Maintained accurate records and documentation for all patients in the unit.
  • Provided support and guidance to staff on individual's care/behavior issues.
  • Scheduled medical appointments and transportation for the individuals.
  • Conducted unit orientations for newly hired staff.
  • Monitored training activities within the unit, including output charts, CPap compliance charts, bed check charts.
  • Assisted in resolving conflicts between staff members or departments.
  • Managed staffing schedules, ensuring adequate coverage at all times.
  • Communicated staff to convey important information and facilitate smooth unit operations.
  • Maintained unit supplies and equipment for staff and individuals care needs.
  • Responded to individuals' needs quickly and expedited appropriate follow-through.

Party Manager/Operator

Rolling Video Games Denver
Montgomery, AL
06.2015 - 08.2021
  • Coordinated with clients to ensure their individual needs were met for the event.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Transported staff to designated party location.
  • Set up all gaming stations to ensure all games were up and running per the customers request.
  • Comprised invoices for services wanted and ensured those were paid before the date of event.
  • Ensured that all gaming stations were disinfected after each event.
  • Supervised game attendants such as assigning work stations, ensuring proper uniform in worn.

Residential Aide

The ARC Montgomery
Montgomery, AL
02.2020 - 02.2021
  • Maintained accurate records and documentation for all individuals in the unit.
  • Assisted residents with daily living activities such as bathing, dressing, and grooming.
  • Provided companionship to disabled individuals by engaging in conversation and recreational activities.
  • Maintained accurate record of resident care services and reported any changes in condition to supervisor.
  • Conducted housekeeping duties including cleaning rooms, changing bed linens, and doing laundry.
  • Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
  • Administered medications according to established procedures and kept detailed records of medication administration.
  • Performed basic first aid when needed or requested.
  • Observed signs of potential health issues and reported them to supervisor immediately.
  • Developed positive relationships with residents by demonstrating respect for their needs and preferences.
  • Prepared meals for residents according to dietary restrictions and preferences established by physician or nurse practitioner.
  • Monitored vital signs such as pulse rate, respiration rate, temperature., as directed by medical staff.
  • Provided emotional support and encouragement to residents facing physical or mental challenges.
  • Demonstrated knowledge of emergency protocols such as fire drills, evacuation plans., and ensured that they are followed correctly.
  • Encouraged independence among residents through assisting them in developing self-care skills.
  • Intervened during conflicts between residents while maintaining a calm demeanor.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Cleaned and organized patients' living quarters.
  • Assisted residents with daily living activities as designated in care plans.
  • Aided residents with ambulation and use of walkers, canes and wheelchairs.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
  • Provided companionship to disabled individuals by engaging in conversation and recreational activities.

Assistant Store Manager

Dollar General Market
Montgomery, AL
05.2018 - 01.2020
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Residential Aide

Audubon Manor Assisted Living
Montgomery, AL
04.2007 - 12.2010
  • Assisted elderly clients with activities of daily living, such as bathing, grooming, dressing, and eating.
  • Provided companionship to residents by engaging in conversation and participating in recreational activities.
  • Monitored physical condition of patients to ensure their safety and well-being.
  • Reported any changes in the client's condition or behavior to the supervisor or nurse on duty.
  • Performed housekeeping duties such as laundry service for residents' clothing and linens.
  • Administered medications according to doctor's orders under supervision of a registered nurse.
  • Responded promptly to emergency situations involving medical crises or behavioral issues.
  • Provided emotional support for residents who may be feeling lonely or depressed.
  • Ensured proper use of equipment such as wheelchairs, walkers, canes, when assisting patients with mobility needs.
  • Maintained cleanliness of resident rooms and bathrooms per infection control guidelines.
  • Observed behaviors of residents for signs of distress or discomfort that could indicate need for medical attention.
  • Developed positive relationships with family members of the clients by providing updates on their loved ones' progress.
  • Organized activities for residents such as games, music therapy sessions and arts and crafts projects.
  • Encouraged independence among residents while ensuring their safety at all times.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Planned and served meals and snacks to patients according to prescribed diets.

Cashier

Walmart
Montgomery, AL
04.2006 - 04.2007
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Performed other duties as assigned by management.

Daycare Worker

Bama Lanes
Montgomery, AL
03.2005 - 04.2006
  • Organized and maintained a safe, clean, and developmentally appropriate environment for children.
  • Monitored children's play activities to ensure safety.
  • Assisted in potty training and diapering children as needed.
  • Established good relationships with families through open communication about their child's progress.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.

Education

High School Diploma -

Robert E.Lee
Montgomery, AL
03.2004

Skills

  • Appointment Scheduling
  • Staff Scheduling
  • Paperwork Processing
  • Supply Inventory
  • Excellent people skills

Certification

  • CPR Certified

Timeline

Residential Unit Coordinator

The Arc Montgomery
10.2022 - 11.2023

Residential Home Manager

The Arc Montgomery
02.2021 - 10.2022

Residential Aide

The ARC Montgomery
02.2020 - 02.2021

Assistant Store Manager

Dollar General Market
05.2018 - 01.2020

Party Manager/Operator

Rolling Video Games Denver
06.2015 - 08.2021

Residential Aide

Audubon Manor Assisted Living
04.2007 - 12.2010

Cashier

Walmart
04.2006 - 04.2007

Daycare Worker

Bama Lanes
03.2005 - 04.2006

High School Diploma -

Robert E.Lee

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