Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
Generic

Jennifer Randall

Fort Atkinson,WI

Summary

Talented Offices Services Specialist that goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Office Services Specialist

Stafford Rosenbaum LLC
07.2023 - Current
  • Profile Municipal Prosecution cases for surrounding Madison area
  • Create and schedule municipal prosecution charts for attorneys
  • Perform special projects, including but not limited to: scanning and saving documents and files
  • Destroy files as directed
  • Utilize master calendar and scheduling system for use of conference rooms
  • Data Entry
  • Observe confidentiality of client matters
  • Write professional business correspondence to maintain strong line of communications
  • Maintain positive contact with clients, attorneys, and staff
  • Operate computer, copier, fax machine, scanner and telephone
  • Perform variety of clerical and administrative duties for all departments
  • Collect mail at post office; sorts and delivers mail within firm
  • Deliver various types of documents and materials by specified deadline to businesses, courts, and government agencies within walking distance of firm
  • Deliver received faxes and intra-office mail
  • Provides back up coverage for breaks and lunches for receptionist and works with reception to complete any alternative arrangements.
  • Promoted positive work environment by maintaining clean and organized common areas for employee use.
  • Efficiently managed time-sensitive projects using project management tools, ensuring timely completion and quality results.

Data Entry Specialist

Continental Insurance Company
05.2021 - 06.2023
  • Transfer data from paper formats into computer files or database systems
  • Type in data provided directly from customer/agency, at proficient rate
  • Verify data by comparing it to source documents
  • Update existing data
  • Retrieve data from database or electronic files
  • Sort and organize paperwork after entering data.

Administrative Assistant - Accounting - Payroll - CSR/QA

Opportunities Incorporated
04.2018 - 03.2020
  • Answer incoming telephone calls, determines need and provides service including transferring calls and finding appropriate staff to assist callers with their specific needs
  • Greets and welcomes on-site visitors, determines need and provides service
  • Ensure accurate voucher entry into Navision
  • Resolve Purchase order, invoice or payment discrepancies
  • Record financial and administrative data entry on daily basis
  • Accounts payable
  • Collaborate with Accounting Specialist on supplier payments and month-end activities
  • Match supplier invoices with packing slips and purchase orders
  • Retrieves and distributes incoming faxes
  • Sorts and distributes mail daily
  • Complete other Administrative duties as assigned.

Office Manager

Lake Country Jewelers Ltd.
08.2016 - 07.2017
  • Clerical duties, including multi-line phone, typing, copier, fax, filing, scheduling; full experience in Windows
  • Transmitted information or documents electronically
  • Invoicing, balance sheets, creating spreadsheets and other documents
  • Resolved months of backlogged work, restored order and organization to processes/records in disarray
  • Researched and resolved billing problems and corrected invoicing and journal entry errors that had previously been missed
  • Expertise in developing and delivering monthly, quarterly, and annual profit
  • Balance Sheets for management within strict deadlines
  • Complete bank reconciliations; create invoices and collect on overdue accounts
  • Research and resolve billing and collections disputes
  • Resolved customer service complaints or answered customers' questions regarding policies and procedures in a professional manner and with confidentiality.

Receptionist

Blush Salon and Studio
06.2012 - 07.2016
  • Answered telephone inquiries from clients, vendors and the public
  • Corresponded with clients through email, telephone, or postal mail
  • Provided clerical support to company employees, including copying, faxing and file management
  • Aggregated and prepared documentation and reports for office meetings, distribution, and filing
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
  • Coordinated office inventory by restocking supplies and placing purchase orders.

Assistant Store Manager

Sally Beauty Supply
10.2011 - 07.2012
  • Promoted from Team Leader to Assistant Manager within 2 months
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Reordered inventory when it dropped below predetermined levels
  • Instructed staff on appropriately handling difficult and complicated sales
  • Examined merchandise to verify that it was correctly priced and displayed
  • Planned budgets and authorized payments and merchandise returns
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Completed profit and loss performance reports
  • Trained and developed new associates on CRM system and key sales tactics
  • Conducted store inventories
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

Assistant Store Manager

Rue 21
11.2010 - 01.2012
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Worked collaboratively in team environment
  • Budgeted/planned scheduling
  • Prepared payroll reports, sales plan and goal spreadsheets
  • Proposed innovative marketing ideas
  • Superior customer service.

District Manager

24/7 Fitness
09.2006 - 06.2009
  • Over sought three fitness locations
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems
  • Answered phone calls daily by addressing customer inquiries, solving problems and providing new membership information
  • Provided elevated customer experience to generate loyal clientele
  • Handled daily heavy flow of paperwork and cooperated with accounting departments
  • Processed daily invoices and billed renewed invoices to clients
  • Achieved sales goals and service performance requirements through new customer sales
  • Communicated all store initiatives and promotions to customers to generate return business
  • Set up and explained new membership contracts
  • Sold mass memberships to corporate businesses for their employee health benefits
  • Organizing/booking events for promotions
  • Created business policy and procedure manuals
  • Trained and managed all employees.

Education

Liberal Arts Transfer Science -

Madison Area Technical College
Watertown, WI
01.2015

Watertown High School
Watertown, WI
01.2003

Skills

  • Excellent communication and interpersonal skills
  • Supportive team member Known to be a supportive team member, always willing to be of assistance to others
  • Computer proficiency
  • Attention to detail
  • Adaptability
  • Problem solving
  • Technical Competence
  • Collaboration with others
  • Organizational skills, methodical, efficient
  • Professionalism
  • Time management
  • Administrative experience
  • Clerical skills
  • Data entry
  • Management and leadership skills

Assessments

  • Administrative assistant/receptionist, Proficient, 08/01/21, Using basic scheduling and organizational skills in an office setting
  • Management & leadership skills: Impact & influence, Proficient, 06/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
  • Data entry: Attention to detail, Proficient, 07/01/23, Maintaining data integrity by detecting errors
  • Verbal communication, Proficient, 08/01/21, Speaking clearly, correctly, and concisely
  • Spreadsheets with Microsoft Excel, Proficient, 06/01/21, Knowledge of various Microsoft Excel features, functions, and formulas
  • Work style: Professionalism, Proficient, 08/01/21, Tendency to be accountable, professional, open to feedback, and act with integrity at work
  • Customer service, Proficient, 07/01/23, Identifying and resolving common customer issues
  • Attention to detail, Proficient, 08/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Teamwork: Interpersonal skills, Proficient, 08/01/23, Responding to challenging team situations at work
  • Administrative support professional fit, Proficient, 08/01/21, Measures the traits that are important for successful administrative support professionals
  • Sales skills, Proficient, 07/01/23, Influencing and negotiating with customers
  • Customer focus & orientation, Proficient, 08/01/21, Responding to customer situations with sensitivity
  • Work style: Reliability, Proficient, 08/01/21, Tendency to be reliable, dependable, and act with integrity at work
  • Written communication, Proficient, 06/01/23, Best practices for writing, including grammar, style, clarity, and brevity

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Office Services Specialist

Stafford Rosenbaum LLC
07.2023 - Current

Data Entry Specialist

Continental Insurance Company
05.2021 - 06.2023

Administrative Assistant - Accounting - Payroll - CSR/QA

Opportunities Incorporated
04.2018 - 03.2020

Office Manager

Lake Country Jewelers Ltd.
08.2016 - 07.2017

Receptionist

Blush Salon and Studio
06.2012 - 07.2016

Assistant Store Manager

Sally Beauty Supply
10.2011 - 07.2012

Assistant Store Manager

Rue 21
11.2010 - 01.2012

District Manager

24/7 Fitness
09.2006 - 06.2009

Liberal Arts Transfer Science -

Madison Area Technical College

Watertown High School

Similar Profiles

CREATE PROFILE
Jennifer Randall